Rooms Ops Leader - Guest Experience & Team Coach

Hyatt Taleo; United States; On-site; USD 68,000 - 74,000; Full time

Job summary

Park South Hotel, a JDV by Hyatt, seeks an Assistant Operations Manager (Rooms) to support daily hotel operations and deliver warm, personalized hospitality. The role partners with Front Desk and Housekeeping to ensure exceptional guest experiences and strong colleague engagement.

The candidate should have 1–2 years in hotel operations leadership, experience in a unionized NYC hotel environment, and strong PMS proficiency.

Qualifications

• 1–2 years of hotel operations leadership experience.
• Experience in a unionized NYC hotel environment is strongly preferred.
• Strong communication, conflict resolution, and coaching skills.
• Proficiency with hotel PMS systems; Opera or Hyatt systems experience preferred.
• Flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Support the daily oversight of Front Office, Housekeeping, and other operational areas as assigned.
• Foster a service-focused, inclusive culture that reflects Hyatt’s purpose of caring for people so they can be their best.
• Maintain operational excellence by monitoring staffing, service delivery, and departmental performance.
• Partner with department leaders to coach, support, and develop colleagues.
• Assist with guest recovery, problem resolution, and service follow-up.
• Ensure compliance with brand standards, hotel policies, safety protocols, and regulatory requirements.
• Participate in scheduling, payroll review, inventory controls, and reporting.
• Support opening and closing procedures and act as Manager-on-Duty as needed.
• Collaborate cross-functionally to maintain efficient, guest-ready operations.

Job description

Park South Hotel, a JDV by Hyatt, seeks an Assistant Operations Manager (Rooms) to support daily hotel operations and deliver warm, personalized hospitality. The role partners with Front Desk and Housekeeping to ensure exceptional guest experiences and strong colleague engagement.

The candidate should have 1–2 years in hotel operations leadership, experience in a unionized NYC hotel environment, and strong PMS proficiency.