Hotel Operations Lead: Guest Experience & Team Growth

Weekender Hotels; Manchester (VT); On-site; USD 60,000 - 75,000; Full time

Job summary

A growing hospitality company in Vermont is seeking an Operations Supervisor to oversee hotel operations, manage staff, and enhance guest experiences. Key responsibilities include monitoring daily operations, handling guest feedback, and ensuring compliance with service standards. Ideal candidates will have experience in hotel management, strong leadership skills, and be proficient in hotel systems. This role is crucial for maintaining high guest satisfaction and operational efficiency, offering a dynamic work environment and opportunities for personal growth.

Qualifications

• Proven experience in hotel operations management, ideally with a supervisory role.
• Strong leadership and team building skills to motivate and develop staff.
• Excellent communication and interpersonal skills to effectively interact with guests and staff.

Responsibilities

• Monitor daily operations across all hotel departments to ensure smooth service delivery.
• Oversee staff scheduling, ensuring adequate coverage during peak hours.
• Conduct regular inspections of hotel facilities to identify maintenance needs.

Skills

Hotel operations management

Leadership

Communication skills

Problem-solving

Proficiency in hotel management systems

Job description

A growing hospitality company in Vermont is seeking an Operations Supervisor to oversee hotel operations, manage staff, and enhance guest experiences. Key responsibilities include monitoring daily operations, handling guest feedback, and ensuring compliance with service standards. Ideal candidates will have experience in hotel management, strong leadership skills, and be proficient in hotel systems. This role is crucial for maintaining high guest satisfaction and operational efficiency, offering a dynamic work environment and opportunities for personal growth.