Hotel Operations Lead: Front Desk & Bistro

Courtyard by Marriott; Charlotte (NC); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Assistance Program

Job summary

Courtyard by Marriott in Charlotte, NC, is seeking an Operations Supervisor to oversee daily hotel operations, including Front Desk and Bistro F&B services, ensuring efficiency and exceptional guest experiences.

The ideal candidate will lead multiple departments, drive service standards, manage scheduling and performance, and uphold food safety and hospitality excellence across the property.

Qualifications

• Proven hospitality leadership experience.
• Knowledge of hotel operations and F&B service standards.
• Strong communication and problem-solving abilities.
• Experience with PMS and POS systems is a plus.
• Ability to manage multiple departments and priorities.
• Flexible shifts, including weekends and holidays.

Responsibilities

• Oversee daily hotel operations across front desk and Bistro F&B.
• Lead and supervise staff; assist with scheduling, training and performance.
• Coordinate seamless operations between front desk, housekeeping and maintenance.
• Monitor room status, inventory, reports, and ensure compliance with policies.
• Maintain food quality, sanitation, and service standards in Bistro F&B.
• Identify inefficiencies, implement improvements, and control costs.

Job description

Courtyard by Marriott in Charlotte, NC, is seeking an Operations Supervisor to oversee daily hotel operations, including Front Desk and Bistro F&B services, ensuring efficiency and exceptional guest experiences.

The ideal candidate will lead multiple departments, drive service standards, manage scheduling and performance, and uphold food safety and hospitality excellence across the property.