Hotel Operations Lead - Assistant General Manager

Holiday Inn Express & Suites Sulphur (Lake Charles), an IHG Hotel; Lake Charles (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

A prominent hotel chain in Lake Charles, Louisiana seeks an Assistant General Manager to support daily hotel operations. This full-time, on-site role involves staff management, guest satisfaction, and maintaining high operational standards. The ideal candidate should possess leadership and organizational skills, along with financial management experience in hospitality. A bachelor's degree in Hospitality Management or a related field and prior hotel management experience is preferred. Join a dedicated team to elevate the guest experience.

Qualifications

• Ability to mentor and guide staff effectively.
• Efficient management of hotel operations.
• Exceptional customer service in guest relations.
• Experience in budgeting and revenue optimization.
• Knowledge in front office, housekeeping, maintenance, and food services.
• Proficient in hotel management systems.
• Strong communication in a customer-focused environment.
• Prior hotel management experience is preferred.

Responsibilities

• Support General Manager in day-to-day operations of the hotel.
• Manage staff and ensure guest satisfaction.
• Maintain operational standards and execute company policies.
• Handle guest inquiries and coordinate with department heads.
• Optimize revenue streams and manage operational budgets.
• Train and mentor team members.
• Enhance overall guest experience through initiatives.

Skills

Leadership and team management skills

Strong organizational and problem-solving skills

Experience in guest relations

Financial management skills

Knowledge of hotel operations

Proficiency in hotel management systems

Strong communication skills

Customer-focused mindset

Education

Bachelor’s degree in Hospitality Management or related field (preferred)

Job description

A prominent hotel chain in Lake Charles, Louisiana seeks an Assistant General Manager to support daily hotel operations. This full-time, on-site role involves staff management, guest satisfaction, and maintaining high operational standards. The ideal candidate should possess leadership and organizational skills, along with financial management experience in hospitality. A bachelor's degree in Hospitality Management or a related field and prior hotel management experience is preferred. Join a dedicated team to elevate the guest experience.