Assistant General Manager

Holiday Inn Express & Suites Sulphur (Lake Charles), an IHG Hotel; Lake Charles (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

A prominent hotel chain in Lake Charles, Louisiana seeks an Assistant General Manager to support daily hotel operations. This full-time, on-site role involves staff management, guest satisfaction, and maintaining high operational standards. The ideal candidate should possess leadership and organizational skills, along with financial management experience in hospitality. A bachelor's degree in Hospitality Management or a related field and prior hotel management experience is preferred. Join a dedicated team to elevate the guest experience.

Qualifications

• Ability to mentor and guide staff effectively.
• Efficient management of hotel operations.
• Exceptional customer service in guest relations.
• Experience in budgeting and revenue optimization.
• Knowledge in front office, housekeeping, maintenance, and food services.
• Proficient in hotel management systems.
• Strong communication in a customer-focused environment.
• Prior hotel management experience is preferred.

Responsibilities

• Support General Manager in day-to-day operations of the hotel.
• Manage staff and ensure guest satisfaction.
• Maintain operational standards and execute company policies.
• Handle guest inquiries and coordinate with department heads.
• Optimize revenue streams and manage operational budgets.
• Train and mentor team members.
• Enhance overall guest experience through initiatives.

Skills

Leadership and team management skills

Strong organizational and problem-solving skills

Experience in guest relations

Financial management skills

Knowledge of hotel operations

Proficiency in hotel management systems

Strong communication skills

Customer-focused mindset

Education

Bachelor’s degree in Hospitality Management or related field (preferred)

Job description

The Assistant General Manager is a full-time, on-site role located in Lake Charles, LA, responsible for supporting the General Manager in overseeing the day-to-day operations of the hotel. The role includes managing staff, ensuring guest satisfaction, maintaining operational standards, and executing company policies. Key responsibilities include handling guest inquiries, coordinating with department heads, managing operational budgets, optimizing revenue streams, training and mentoring team members, and supporting initiatives to enhance the overall guest experience.

Qualifications

• Leadership and team management skills, including the ability to mentor and guide staff effectively
• Strong organizational and problem-solving skills to manage hotel operations efficiently
• Experience in guest relations and the ability to provide exceptional customer service
• Financial management skills including budgeting and revenue optimization
• Knowledge of hotel operations, including front office, housekeeping, maintenance, and food services
• Proficiency in hotel management systems and tools
• Strong communication skills and a customer-focused mindset
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred) and prior hotel management experience