Front Desk Agent

Lodgco Hospitality; Jacksonville (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Career development & training

Paid time off

Travel and hotel discounts

401(k) with company match

Job summary

Lodgco Hospitality is seeking a Front Desk Agent for the Fairfield Inn & Suites - Jacksonville Airport. The role focuses on providing exceptional guest service while managing check-ins and check-outs. Candidates should have experience in customer service and a passion for hospitality.

The position offers various benefits including paid time off, career development, and hotel discounts. Applicants must possess strong communication skills and be flexible with their schedules.

Qualifications

• Hotel or customer service experience preferred.
• Satisfactory criminal background screening required.
• Valid driver's license may be required.

Responsibilities

• Perform guest registrations, room assignments, and special requests.
• Assist guests with questions and resolve issues.
• Maintain cleanliness of front desk and common areas.

Skills

Customer service

Communication skills

Computer skills

Multi-tasking

Flexibility

Job description

The Fairfield Inn & Suites - Jacksonville Airport is currently seeking enthusiastic Front Desk Agents to assist with guest service operations. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!

Job Summary

Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.

Essential Job Functions

• Perform guest registrations (check‑ins & check‑outs), room assignments, and special requests.
• Understand daily hotel operations, policies, procedures, and internal rules.
• Knowledge of brand’s operating systems and customer loyalty programs.
• Familiar with guest rooms, locations, amenities, features, and all services offered.
• Knowledge of room rates, packages, discounts, and promotions.
• Ensure proper credit when checking out guests and handle late charges accordingly.
• Knowledge of cash handling and bank procedures to check out guests.
• Bank out at end of shift by following drop procedures.
• Answer phones, handle mail, and take messages.
• Assist guests with problems and questions; ensure all guest problems are resolved.
• Knowledge about the city, local area, and attractions.
• Utilize spare time for cleaning (e.g., front desk, back office, common areas) and maintaining sidewalks and front entry.
• Know all emergency procedures and the proper action to take.
• Operate safe deposit boxes.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies

• Ability to learn quickly and work in a fast‑paced position with constant guest interaction.
• Excellent communication, both verbal and written.
• Strong computer skills and phone etiquette.
• Must be able to multi‑task.
• Flexibility with schedule.

Required/Preferred Education and Experience

Hotel or customer service experience is preferred.

Additional Eligibility Qualifications

Satisfactory criminal background screening required. Valid driver’s license with safe driving record may be required.

Supervisory Responsibility

This position has no supervisory responsibilities.

Benefits We Offer

• Career development & training.
• Paid time off.
• Travel and hotel discounts.
• 401(k) with company match.
• And more!

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods, walk, kneel, stoop, bend, and lift up to 50 pounds.

Expected Hours of Work

This position requires variable hours based on the needs of the hotel, including nights and weekends.

EEO Statement

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

Notice of E-Verify Participation

Lodgco Hospitality participates in E-Verify to confirm the identity and employment authorization of individuals hired to work in the United States. Before submitting this application, please review the following documents:

• E-Verify Notice of Participation.
• Right to Work.

By continuing with this application, you acknowledge that you have been informed of our participation in E‑Verify and have had the opportunity to review these notices.