Hotel Operations Lead — Assistant General Manager

JL Hospitality Management, LLC; Anchorage (AK); On-site; USD 65,000 - 90,000; Full time

Job summary

Aspen Suites Hotel Anchorage Downtown is seeking an Assistant General Manager to help lead hotel operations and support the property's ongoing success. You will work closely with the General Manager to oversee daily activities, guide the hotel team, and uphold standards of cleanliness and guest service.

The role requires hands‑on leadership, strong communication, and a focus on guest satisfaction, with responsibilities spanning Front Desk, Housekeeping, Maintenance, and revenue‑driven

Qualifications

• 3+ years of hotel operations or hospitality management experience.
• Previous supervisory or management experience in Front Office, Housekeeping, or multi‑department hotel operations.
• Bachelor's degree preferred in Hospitality Management, Business Administration, or related field.
• Strong leadership, communication, and guest service skills.

Responsibilities

• Assist the General Manager with all aspects of daily hotel operations
• Provide direct leadership and support to Front Desk, Housekeeping, Maintenance, and other operational areas
• Recruit, train, coach, schedule, and develop hotel associates
• Create a positive work environment built around teamwork, accountability, and excellent guest service
• Monitor hotel operations and guest feedback and take action to resolve concerns quickly and professionally
• Conduct regular property and guest room inspections to ensure cleanliness, safety, appearance, and maintenance standards are consistently met
• Assist with labor management, purchasing, inventory, expense control, and overall operational efficiency
• Monitor staffing levels and adjust operations based on occupancy and business needs
• Help maintain appropriate inventory levels for hotel supplies, linens, equipment, and operating materials
• Work closely with Maintenance to identify and address property needs before they impact the guest experience
• Support sales efforts and help identify opportunities to increase occupancy and revenue
• Ensure compliance with company policies and applicable local, state, and federal requirements
• Serve as a manager on duty and respond appropriately to emergencies and unexpected operational issues
• Step into operational areas when needed to support the team and ensure the hotel runs successfully
• Perform additional responsibilities as assigned by the General Manager

Skills

Hotel operations

Leadership

Supervisory experience

Communication skills

Problem-solving

Time management

Organizational skills

Staff development

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Tools

Microsoft Office

Hotel management systems

Job description

Aspen Suites Hotel Anchorage Downtown is seeking an Assistant General Manager to help lead hotel operations and support the property's ongoing success. You will work closely with the General Manager to oversee daily activities, guide the hotel team, and uphold standards of cleanliness and guest service.

The role requires hands‑on leadership, strong communication, and a focus on guest satisfaction, with responsibilities spanning Front Desk, Housekeeping, Maintenance, and revenue‑driven