Hotel Operations & Guest Experience Lead

Vista Host Hotels Management & Development; West Palm Beach (FL); On-site; USD 45,000 - 55,000; Full time

Job summary

Vista Host Hotels Management & Development in West Palm Beach, FL is seeking an Assistant General Manager to lead guest service operations and support the General Manager in delivering outstanding service and efficient hotel operations.

You will assist in hiring, evaluating performance, training staff, and ensuring brand standards, financial controls, and daily front desk operations run smoothly across all departments.

Qualifications

• Exceptional customer service for guests and team members.
• Business and financial skills including cash handling, reporting and reconciliation.
• Coaching and training team members to deliver memorable guest experiences.
• Proven leadership experience in hotel operations and brand standards.

Responsibilities

• Ensure compliance with brand SOPs and company policies.
• Plan and participate in team and dept meetings, drive guest satisfaction.
• Develop plans to improve guest and team member satisfaction.
• Monitor staff performance, provide supervision and training, conduct evaluations.

Skills

Exceptional Customer Service

Business & Financial Skill

Coach & Trainer

Premium Brand Experience

Job description

Vista Host Hotels Management & Development in West Palm Beach, FL is seeking an Assistant General Manager to lead guest service operations and support the General Manager in delivering outstanding service and efficient hotel operations.

You will assist in hiring, evaluating performance, training staff, and ensuring brand standards, financial controls, and daily front desk operations run smoothly across all departments.