Hotel Operations & Guest Experience Lead

GetJobSmart; Orlando (FL); On-site; USD 48,000 - 67,000; Full time

Job summary

Bridgeway East Corp. in Orlando, FL is seeking an Assistant Manager to oversee day-to-day hotel operations, supervise staff, and ensure guest satisfaction.

This full-time role offers opportunities for growth and a competitive salary with benefits. Responsibilities include managing front desk activities, coordinating with housekeeping and dining, handling reservations, training staff, and maintaining cash and records.

Qualifications

• High school diploma or equivalent, with at least 2 years of experience in a hospitality role.
• Previous experience as a Front Desk Agent or similar position is preferred.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Proficiency in using computer systems and software relevant to the hospitality industry.
• Knowledge of hotel operations, including housekeeping, dining, and event planning.
• Familiarity with industry regulations and best practices.
• Valid driver's license and reliable transportation.

Responsibilities

• Oversee daily operations and ensure adherence to hotel policies and procedures.
• Manage front desk operations, including check-ins, check-outs, and guest inquiries.
• Coordinate with housekeeping, dining, and other departments to ensure seamless guest experiences.
• Resolve guest complaints and concerns promptly and professionally.
• Maintain accurate records of guest information and reservations.
• Perform shift audits and reconcile cash handling procedures.
• Train and mentor staff to ensure high levels of service quality.
• Participate in inventory management and ordering processes.

Skills

Leadership

Communication

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

POS systems

Hospitality software

Job description

Bridgeway East Corp. in Orlando, FL is seeking an Assistant Manager to oversee day-to-day hotel operations, supervise staff, and ensure guest satisfaction.

This full-time role offers opportunities for growth and a competitive salary with benefits. Responsibilities include managing front desk activities, coordinating with housekeeping and dining, handling reservations, training staff, and maintaining cash and records.