Guest Services & Operations Manager

1103 Team Member Services; Orlando (FL); On-site; USD 29,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO from Day One

403(b)

Job summary

AdventHealth in Orlando is seeking a Guest Services Manager to oversee daily operations, including guest check-ins/outs, reservations, and transactions. You will supervise staff and volunteers, ensure 24/7 coverage, and maintain a welcoming, safe environment while coordinating with vendors and departments to enhance guest experiences.

The role requires leadership, strong communication, and a background in hospitality or customer service.

Qualifications

• Requires Bachelor's degree.
• Experience with guest services or hospitality is beneficial.
• Strong communication and organizational skills required.

Responsibilities

• Manage daily operations, including guest check-ins/outs and reservations.
• Oversee staffing, volunteers, and scheduling for 24/7 coverage.
• Maintain housekeeping standards and safety compliance.

Skills

CRM software

Databases

Multitasking

Communication skills

Prioritization

Leadership

Education

Bachelor's degree

Tools

POS systems

CRM software

Microsoft Word

Excel

PowerPoint

Job description

AdventHealth in Orlando is seeking a Guest Services Manager to oversee daily operations, including guest check-ins/outs, reservations, and transactions. You will supervise staff and volunteers, ensure 24/7 coverage, and maintain a welcoming, safe environment while coordinating with vendors and departments to enhance guest experiences.

The role requires leadership, strong communication, and a background in hospitality or customer service.