Assistant Manager

GetJobSmart; Orlando (FL); On-site; USD 48,000 - 67,000; Full time

Job summary

Bridgeway East Corp. in Orlando, FL is seeking an Assistant Manager to oversee day-to-day hotel operations, supervise staff, and ensure guest satisfaction.

This full-time role offers opportunities for growth and a competitive salary with benefits. Responsibilities include managing front desk activities, coordinating with housekeeping and dining, handling reservations, training staff, and maintaining cash and records.

Qualifications

• High school diploma or equivalent, with at least 2 years of experience in a hospitality role.
• Previous experience as a Front Desk Agent or similar position is preferred.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Proficiency in using computer systems and software relevant to the hospitality industry.
• Knowledge of hotel operations, including housekeeping, dining, and event planning.
• Familiarity with industry regulations and best practices.
• Valid driver's license and reliable transportation.

Responsibilities

• Oversee daily operations and ensure adherence to hotel policies and procedures.
• Manage front desk operations, including check-ins, check-outs, and guest inquiries.
• Coordinate with housekeeping, dining, and other departments to ensure seamless guest experiences.
• Resolve guest complaints and concerns promptly and professionally.
• Maintain accurate records of guest information and reservations.
• Perform shift audits and reconcile cash handling procedures.
• Train and mentor staff to ensure high levels of service quality.
• Participate in inventory management and ordering processes.

Skills

Leadership

Communication

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

POS systems

Hospitality software

Job description

Bridgeway East Corp. is currently seeking an Assistant Manager to join our team in Orlando, FL. This full-time position offers a dynamic and engaging workplace environment, providing ample opportunities for professional growth and development. As an Assistant Manager, you will play a crucial role in overseeing day-to-day operations, managing a team of employees, and ensuring the smooth functioning of the department. The position offers a competitive salary, comprehensive benefits package, and a supportive work culture that fosters innovation and collaboration.

As an Assistant Manager, you'll oversee daily operations, manage staff, and ensure guest satisfaction. You'll handle reservations, resolve issues, and maintain high service standards.

Work alongside a dedicated team in a lively hotel environment. Orlando, FL, offers a vibrant city with diverse attractions and a strong job market.

Earning between $48,000 and $67,478 annually, plus benefits such as health insurance, paid time off, and retirement plans, is a common compensation package for many professionals. Health insurance typically covers a range of medical services, including doctor visits, hospital stays, and prescription medications. Paid time off includes vacation days, sick leave, and sometimes personal days, allowing employees to balance work and personal life. Retirement plans, such as 401(k)s or pension schemes, provide financial security for the future, with employers often matching a portion of employees' contributions. These benefits contribute to the overall job satisfaction and financial stability of employees.

You’ll need a high school diploma or equivalent, 2+ years in hospitality, and strong leadership skills. Experience with POS systems and customer service is a plus.

Responsibilities:

• Oversee daily operations and ensure adherence to hotel policies and procedures.
• Manage front desk operations, including check-ins, check-outs, and guest inquiries.
• Coordinate with housekeeping, dining, and other departments to ensure seamless guest experiences.
• Resolve guest complaints and concerns promptly and professionally.
• Maintain accurate records of guest information and reservations.
• Perform shift audits and reconcile cash handling procedures.
• Train and mentor staff to ensure high levels of service quality.
• Participate in inventory management and ordering processes.

Qualifications:

• High school diploma or equivalent, with at least 2 years of experience in a hospitality role.
• Previous experience as a Front Desk Agent or similar position is preferred.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Proficiency in using computer systems and software relevant to the hospitality industry.
• Knowledge of hotel operations, including housekeeping, dining, and event planning.
• Familiarity with industry regulations and best practices.
• Valid driver's license and reliable transportation.