Hotel Operations & Guest Experience Lead

Menominee Casino Resort; Keshena (WI); On-site; USD 70,000 - 100,000; Full time

Job summary

Menominee Casino Resort in Wisconsin seeks a Hotel Manager to lead daily operations of the hotel, front desk, housekeeping, and related services, aligning with casino and convention activities to drive guest satisfaction and revenue.

You will coordinate with Hospitality Director, oversee budget, staffing, and reports, and ensure adherence to policies and gaming regulations while maintaining a high standard of guest service.

Qualifications

• High School Diploma or GED required; 5 years hotel operations experience.
• 2–3 years in a hotel leadership or management role.
• Bachelor’s degree preferred in Hospitality Management or Business.
• Experience with PMS such as OPERA.

Responsibilities

• Develop and implement hotel organization strategy with Hotel Management and Hospitality Director.
• Generate revenue projections and maintain guest satisfaction through supervision of all hotel areas.
• Coordinate with divisions to set service standards, room rates, and promotion activities.
• Allocate budgets and control costs across departments; provide guidance to department heads.
• Monitor hotel performance metrics (occupancy, ADR, RevPAR) and reporting.

Skills

Leadership

Communication

Analytical skills

Front desk operations

Housekeeping operations

Education

High School Diploma or GED

Bachelor’s degree preferred (Hospitality/Business)

Tools

OPERA PMS

Job description

Menominee Casino Resort in Wisconsin seeks a Hotel Manager to lead daily operations of the hotel, front desk, housekeeping, and related services, aligning with casino and convention activities to drive guest satisfaction and revenue.

You will coordinate with Hospitality Director, oversee budget, staffing, and reports, and ensure adherence to policies and gaming regulations while maintaining a high standard of guest service.