Hotel Operations GM — Taskforce Leader

Kaizen Lab Inc.; Lexington (KY); On-site; USD 85,000 - 110,000; Full time

Job summary

Kaizen Lab Inc. seeks a Taskforce/General Manager to oversee hotel operations, drive revenue strategies, and sustain exceptional guest experiences. You will lead a diverse team, coordinate front desk, housekeeping, maintenance, and F&B, and implement policies to boost efficiency and profitability.

The ideal candidate brings hotel management experience, strong leadership, and a track record of delivering high-quality service in a fast-paced environment. Nights/weekends flexibility is expected.

Qualifications

• Bachelor's degree in Hospitality Management preferred.
• Prior hotel management or similar leadership experience.
• Proven leadership with ability to motivate a team.
• Strong communication and interpersonal skills.
• Knowledge of budgeting and financial management principles.
• Familiarity with hotel management software systems.
• Multilingual skills are a plus.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Oversee all hotel operations including front desk, housekeeping, maintenance, and F&B.
• Develop and implement strategies to maximize revenue and profitability.
• Ensure exceptional guest service and satisfaction across departments.
• Manage and motivate a team, providing training and development.
• Monitor cleanliness, safety, and security standards.
• Collaborate with departments to ensure smooth operations.
• Handle guest complaints professionally and promptly.
• Develop and implement policies to improve efficiency and productivity.

Skills

Leadership

Communication

Hotel management experience

Budgeting

PMS software

Multilingual

Flexible hours

Team motivation

Education

Bachelor's degree in Hospitality Management

Tools

Property management software

Job description

Kaizen Lab Inc. seeks a Taskforce/General Manager to oversee hotel operations, drive revenue strategies, and sustain exceptional guest experiences. You will lead a diverse team, coordinate front desk, housekeeping, maintenance, and F&B, and implement policies to boost efficiency and profitability.

The ideal candidate brings hotel management experience, strong leadership, and a track record of delivering high-quality service in a fast-paced environment. Nights/weekends flexibility is expected.