Hotel Operations Floor Manager - Front Office/Housekeeping

Resorts World Las Vegas LLC; New York (NY); On-site; USD 72,000 - 85,000; Full time

Job summary

Resorts World New York City seeks an experienced Hotel Operations Floor Manager to assist in overseeing Front Office and Housekeeping, ensuring prompt, friendly service while maintaining high standards across departments.

Responsibilities include training, scheduling, delegation of tasks, and maintaining inventory, with emphasis on guest satisfaction and adherence to policies. A supervisory background in hospitality is required, along with flexibility for varied shifts.

Qualifications

• Minimum 2 years in a supervisory role in hospitality.
• Bachelor’s degree plus 2 years supervisory OR 4 years management experience.
• Experience in Front Office or Housekeeping is preferred.

Responsibilities

• Oversee Front Office and Housekeeping operations to ensure seamless service.
• Train, schedule, and delegate tasks for Front Office and Housekeeping teams.
• Maintain guest room inventory and ensure adherence to policies and procedures.

Skills

Customer service

Communication

Organization

Interpersonal skills

Flexibility

Tools

Microsoft Word

Microsoft Excel

Job description

Resorts World New York City seeks an experienced Hotel Operations Floor Manager to assist in overseeing Front Office and Housekeeping, ensuring prompt, friendly service while maintaining high standards across departments.

Responsibilities include training, scheduling, delegation of tasks, and maintaining inventory, with emphasis on guest satisfaction and adherence to policies. A supervisory background in hospitality is required, along with flexibility for varied shifts.