5-Star Hotel Operations Leader

Genting New York LLC; New York (NY); Vor Ort; USD 74.000 - 103.000; Vollzeit

Zusammenfassung

Resorts World New York City seeks an experienced Hotel Operations Manager to oversee daily hotel operations, including front office, housekeeping, guest services, and supporting departments. You will manage payroll, scheduling, and revenue controls while ensuring a five-star guest experience.

Ideal candidates have 5+ years in front office or hotel management in a luxury setting, with strong leadership, vendor coordination, and staff development skills.

Qualifikationen

• BA/BS in Hospitality or related field.
• Five+ years Front Office/Hotel Management experience, with supervisory role.
• Experience in a high-volume luxury property or resort casino preferred.

Aufgaben

• Oversee hotel operations including front office, housekeeping, guest services, retail, call center, wardrobe, guest rooms, and bell staff.
• Act as manager on duty for hotel operations and coordinate with VIP guests and meeting planners.
• Lead recruitment, training, performance reviews, and coaching across departments.

Kenntnisse

Front Office Management

Team Leadership

Guest Services

Payroll & Scheduling

Budgeting

Ausbildung

BA/BS in Hospitality Management

Tools

Microsoft Office

Jobbeschreibung

Resorts World New York City seeks an experienced Hotel Operations Manager to oversee daily hotel operations, including front office, housekeeping, guest services, and supporting departments. You will manage payroll, scheduling, and revenue controls while ensuring a five-star guest experience.

Ideal candidates have 5+ years in front office or hotel management in a luxury setting, with strong leadership, vendor coordination, and staff development skills.