Hospitality Floor Manager — Guest Service Lead

Genting New York LLC; New York (NY); Hybrid; USD 72,000 - 91,000; Full time

Job summary

Resorts World New York City is seeking a Floor Manager to oversee the Player’s Club operations, assign work, direct staff, schedule and train team members to ensure high efficiency and guest service.

The role includes participation in hiring, setting performance standards, coaching employees, handling guest inquiries, resolving conflicts, and maintaining compliance with policies while representing management.

Qualifications

• Bachelor’s degree in hospitality or closely related field and three (3) years’ management experience OR seven (7) years’ management experience OR five (5) years’ management experience within Resorts World.

Responsibilities

• Oversee and direct Floor Manager operations for the Player’s Club, assign work and responsibilities, and ensure maximum efficiency.
• Direct employees, schedule, train, coach, and evaluate staff to deliver optimal guest service.
• Participate in hiring processes including interviewing and recommending candidates for employment.
• Set performance standards and align individual goals with organizational objectives; discipline when needed.
• Supervise front-line teams and assist with conflict resolution and guest inquiries; represent management as needed.

Skills

Staff supervision

Scheduling

Training

Guest service

Conflict resolution

Hiring/interviews

Education

Bachelor’s degree in hospitality or related field

Job description

Resorts World New York City is seeking a Floor Manager to oversee the Player’s Club operations, assign work, direct staff, schedule and train team members to ensure high efficiency and guest service.

The role includes participation in hiring, setting performance standards, coaching employees, handling guest inquiries, resolving conflicts, and maintaining compliance with policies while representing management.