Hotel Operations Director: Guest Experience & Profit

Azul Hospitality; Phoenix (AZ); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Job summary

Azul Hospitality in Phoenix, AZ is seeking a Director of Operations to oversee multiple hotel functions and drive profitability. The role involves collaboration with the Executive Committee, setting quarterly department goals, and maintaining service standards to ensure guest satisfaction.

The ideal candidate has 3-5 years of hotel management experience, a 4-year degree, strong leadership, budgeting, and problem-solving skills.

Qualifications

• 4-year degree required for the Director of Operations role.
• 3-5 years of hotel management or operations experience preferred.
• Strong leadership, budgeting and guest relations skills.

Responsibilities

• Coordinate, direct, and manage hotel operations for profitability and guest satisfaction.
• Work with Executive Committee to manage employees, maintenance, sales, and P&L controls.
• Set quarterly goals for departments and monitor progress.
• Ensure service and product quality standards across the hotel.
• Oversee Guest Service programs and staff training to maintain guest experience.
• Control payroll costs and expenses in line with budgets and forecasts.

Skills

Leadership

Operations management

Budgeting

Guest service

Education

Bachelor's degree

Tools

PMS

POS

MS Office

Job description

Azul Hospitality in Phoenix, AZ is seeking a Director of Operations to oversee multiple hotel functions and drive profitability. The role involves collaboration with the Executive Committee, setting quarterly department goals, and maintaining service standards to ensure guest satisfaction.

The ideal candidate has 3-5 years of hotel management experience, a 4-year degree, strong leadership, budgeting, and problem-solving skills.