Hotel Openings & Brand Support Specialist

Sysco Corp.; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Guest Worldwide is a global hospitality and distribution network supporting new hotel openings and brand standards across 100+ countries. The Sales Support Specialist plays a key role in NHOP, handling lead generation, order entry, and cross-functional collaboration with Accounting and Distribution teams.

The role requires 1–2 years in hospitality or office settings, strong communication, and the ability to coordinate with hotels, corporate accounts, and field sales teams.

Qualifications

• Bachelor degree required.
• 1-2 years in Hospitality, Customer Service or general office preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Serve as contact for Corporate Accounts customers (Hotels and Territory Managers).
• Answer inquiries and provide updates on order status.
• Research discrepancies and manage daily brand email on-box.
• Maintain or adjust inventory for new programs/transitions.
• Collaborate with Sales Support Supervisor and Managers as needed.
• Provide customer service support to field sales team.
• Coordinate with Buyers and Manufacturers to resolve inquiries (lead time, returns, etc.).
• Update brand standards materials and draft weekly brand communications.
• Enter opening/conversion orders in PeopleSoft and manage related paperwork.
• Work with Distribution to ship opening/conversion orders and track orders.

Skills

Communication

Interpersonal skills

Organizational skills

Team collaboration

Customer service

Time management

Education

Bachelor degree

Tools

Phocas

PeopleSoft

Salesforce.com

Microsoft Office

Job description

Guest Worldwide is a global hospitality and distribution network supporting new hotel openings and brand standards across 100+ countries. The Sales Support Specialist plays a key role in NHOP, handling lead generation, order entry, and cross-functional collaboration with Accounting and Distribution teams.

The role requires 1–2 years in hospitality or office settings, strong communication, and the ability to coordinate with hotels, corporate accounts, and field sales teams.