Hotel Night Auditor|Weekends

DHS Brand; Washington (District of Columbia); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Leaves of absence

Retirement plans

Paid time off

Hotel room discounts

Daily pay access

Minimum 32 hours/week to qualify

Job summary

Residence Inn Dupont Circle in Washington, DC is seeking a Night Auditor to balance and audit departmental ledgers, prepare operating reports, and assist guests overnight. You will handle registrations, phone calls, reservations, and billing with attention to detail and guest service during the overnight hours.

The role requires an overnight schedule, Friday and Saturday nights from 11:00 p.m. to 7:00 a.m., and offers hourly compensation of $19.00–$20.00 based on experience.

Qualifications

• Accounting/Money handling experience preferred.
• Ability to balance transactions and prepare deposits.
• Strong customer service and communication skills.
• Proficiency with hotel PMS and basic reporting tools.

Responsibilities

• Post daily room and outstanding charges.
• Balance revenue totals and prepare reports.
• Verify registration cards for arriving guests.
• Handle the hotel phone system, transfer calls, and take messages.
• Take, modify, and cancel guest reservations.
• Check in/out guests according to hotel and brand standards.
• Coordinate with other departments to fulfill guests' special requests.
• Notify housekeeping and maintenance of reported problems.
• Maintain the Front Office area cleanliness.
• Perform cashier duties and post charges.
• Follow security procedures for guests and employees.

Skills

Accounting Skills

Attention to Detail

Computer Proficiency

Customer Service

Time Management

Problem Solving

Communication

Cash Handling

Tools

PMS Systems

Spreadsheets

Reporting Tools

Job description

Residence Inn by Marriott Dupont Circle
2120 P St NW
Washington, DC 20037, USA

Description

Welcome to Residence Inn Dupont Circle

Are you looking for an exciting opportunity to work in one of Washington, DC's most exclusive and upscale districts? The newly renovated Residence Inn Dupont Circle offers a dynamic and rewarding work environment right in the heart of downtown. Located just two blocks from the Dupont Circle Metro (Red Line), our hotel is conveniently close to U.S. government buildings, corporations, embassies, the World Bank, universities, tourist attractions, restaurants, and associations.

At Residence Inn Dupont Circle, we pride ourselves on providing exceptional service and extensive amenities that set us apart from ordinary downtown DC hotels. Our spacious and renovated hotel suites offer all the comforts of home, including separate sleep and work areas and a full kitchen. Employees can enjoy a supportive and collaborative work atmosphere, where every team member plays a crucial role in delivering an unmatched guest experience.

Salary Range: $19.00 - $20.00 per hour (experience-based compensation)

Position Summary

The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during the overnight hours. This position is responsible for auditing, balancing, and consolidating departmental ledger accounts to maintain accurate financial records. Additionally, the Night Auditor prepares various hotel operating reports that provide valuable insights into the hotel's performance. Beyond financial duties, this role involves handling the requests and transactions of hotel guests, ensuring their needs are met promptly and efficiently. The Night Auditor is essential in maintaining the hotel's high standards of service and operational excellence throughout the night.

Schedule Requirement: This position requires a dependable overnight schedule, with availability to work Friday and Saturday nights from 11:00 p.m. to 7:00 a.m. We are seeking a team member who is comfortable working overnight hours and committed to providing exceptional service throughout the night.

Essential Functions

• Post all daily room and outstanding charges.
• Balance all revenue totals of cash and credits against the revenue report.
• Verify and prepare registration cards for arriving guests.
• Handle the hotel phone system, transfer calls, and take messages for guests as well as hotel staff.
• Take, modify, and cancel guest reservations.
• Check in/out guests according to hotel and/or brand standards.
• Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guests' special requests.
• Notify housekeeping and maintenance of any reported problems with guestrooms and hotel grounds.
• Handle all guest questions and inquiries about the hotel and local surroundings.
• Create and/or print the required reports.
• Verify each front desk shift’s transactions.
• Finalize transactions completed during the day, including completing a daily income report and a daily F&B Revenue Report.
• Maintain the cleanliness of the Front Office area.
• Perform cashier duties, cash travelers’ checks. Post phone charges and other miscellaneous charges to guest accounts.
• Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.

Additional Responsibilities

• The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than those they prefer or normally work.
• Employees are required to adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Education and Experience

• Accounting/Money Handling experience preferred

Skills and Abilities

Skills

Basic Accounting Skills
Understands how to balance transactions, post charges, and reconcile accounts.

Attention to Detail
Carefully reviews financial records and guest folios to catch errors.

Computer Proficiency
Comfortable using hotel systems (like PMS), spreadsheets, and basic reporting tools.

Customer Service
Handles guest inquiries and billing issues professionally and courteously.

Time Management
Manages tasks efficiently during overnight shifts with minimal supervision.

Problem-Solving
Able to troubleshoot discrepancies and resolve issues calmly.

• Good communication and interpersonal skills.
• Ability to maintain control and composure in difficult situations and exhibit good judgment.

Abilities

Work Independently
Performs duties with little to no supervision during night hours.

Handle Money Accurately
Counts cash, processes payments, and prepares deposits correctly.

Communicate Clearly
Writes notes, emails, and reports that are easy to understand.

Maintain Confidentiality
Handles guest and financial information with discretion and integrity.

Benefits and Perks

• health, dental, and vision insurance
• leaves of absence
• retirement plans
• paid time off
• hotel room discounts
• daily pay access
• *minimum 32 hours/week to qualify

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.