Hotel Night Auditor / Guest Services Representative

CMC Hotels; Wilmington (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Paid holidays

Health, dental, and vision insurance

Short- and long-term disability

Life insurance

401K

Bonus incentives

Hotel discounts

Job summary

CMC Hotels is seeking dedicated individuals for guest service positions in Wilmington, North Carolina. As a guest service professional, you will be responsible for the needs and safety of guests during check-in and check-out processes, providing superior customer service.

The role requires previous hospitality experience, excellent communication skills, and the ability to work independently during the 3rd shift from 11:00 PM to 7:00 AM. A competitive wage and comprehensive benefits are offered.

Qualifications

• Previous hospitality experience is highly desired.
• Must possess excellent customer service and communication skills.
• Be self-motivated and able to work independently.
• Clean background check, and reliable transportation a must.
• Ability to work in a standing position for long periods of time.

Responsibilities

• Responsible for the needs and safety of all guests during check-in and check-out.
• Interface with previous shift and managers.
• Provide expedient check-in/check-out service.
• Provide superior guest service.
• Enter/change reservation information on PMS.
• Process payments from guests.
• Provide information concerning hotel policies and services.
• Review and reconcile daily accounting.

Skills

Excellent customer service

Communication skills

Self-motivated

Ability to handle comments and suggestions

Job description

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CMC Hotels is a Raleigh, North Carolina based company specializing in the development, acquisition, repositioning and management of upscale limited service, extended stay and full-service hotels. Our properties lead the market, consistently exceeding operational and financial expectations as well as the guest’s expectation of hospitality.

We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us.

We are looking for dedicated individuals to join our teams of Guest Service professionals. We offer a competitive hourly wage to commensurate with experience and a highly competitive benefits package to include; paid vacation, paid sick leave, paid holidays, BCBS health, dental, and vision, short- and long-term disability, life insurance, and 401K. We also provide bonus incentives and hotel discounts.

Must be available 3rd shift 11:00 PM - 7:00 AM

Previous hospitality experience is highly desired.

Job Description

Responsible for the needs and safety of all guests, during the check-in and check-out process as well as in-house. Also, end of day balancing is required.

Job Duties

• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide expedient check-in/check-out service
• Provide superior guest service
• Entering/changing reservation information on PMS
• Processing payments from guests
• Provide guests with information concerning hotel policies and amenities/services
• Review and reconcile daily accounting and entering into Inn-Flow database

Job Requirements

• Must possess Excellent customer service and communication skills
• Be self-motivated and able to work independently
• Clean background check, and reliable transportation a must.
• Ability to work in a standing position for long periods of time.
• Ability to handle comments and suggestions.