Night Auditor -FT

Embassy Suites by Hilton; Raleigh (NC); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid Time Off

401k

Employee discounts

Job summary

A hotel in North Carolina is seeking a full-time Night Auditor to join their dynamic team. The role involves greeting guests, managing checkout accounts, and adhering to safety procedures during overnight hours (11pm-7am). Ideal candidates will have a high school diploma and previous hotel experience, particularly in roles such as Night Auditor or Front Desk Agent. Competitive compensation ranging from $17-$19 is offered based on experience, along with various employee benefits including health insurance and 401k.

Qualifications

• Must have open availability for overnight shifts (11pm-7am).
• Previous experience as Night Auditor or Front Desk Agent in a brand hotel, preferably Marriott.
• Must be able to speak, read, and understand English.

Responsibilities

• Greet guests with a friendly welcome.
• Maintain cash bank per accounting guidelines.
• Understand and operate front office telephone and computer systems.
• Close out guest accounts at time of check out.
• Adhere to safety, security, and emergency procedures.

Skills

Detail Oriented

Team Player

Functional Expert

Enthusiastic

Self-Starter

Ability to Make an Impact

Education

High School diploma or higher

Job description

Embassy Raleigh Crabtree is searching for a full-time Night Auditor (11p-7am) to join our dynamic team. Compensation is based on experience between the wage of $17-$19. A valid North Carolina driver's license is required. Company benefits include health, vision, dental, PTO, 401k, employee discounts, and much more. The primary purpose of the Night Auditor is to greet and serve guests in a professional, gracious manner. Register guests; provide prompt and courteous service to the guest throughout their stay, resolve guest problems, close guest accounts upon check out and offer fond farewell to guests.

Essential Job Functions

• Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.
• Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible, and ensure that staff does the same. Maintain and provide accurate information on and promote hotel facilities.
• Maintain cash bank per accounting guidelines. Comply with all accounting procedures.
• Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations. Attend meetings as scheduled. Apprise management of any concerns or suggestions.
• Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.
• Understand and operate front office telephone, computer systems, and equipment such as ten key adding machine, facsimile machines, etc.
• Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key (and club key if applicable), certificate and coupons as appropriate. Close out guest accounts at time of check out. Properly file and retrieve registration cards.
• Full-time/Part-time hours available; must have open availability for the overnight shift(11pm-7am)
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience preferred. Must speak, read, and understand English. Previous experience as Night Auditor or Front Desk Agent in a brand hotel, preferably Marriott.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Qualifications

• Functional Expert: Considered a thought leader on a subject
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Motivations
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

High School or better.

Experience

1 year: Previous experience as a Night Auditor or Front Desk Agent in a brand hotel

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.