Hotel Night Auditor

NCG Hospitality; Glendale (AZ); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Worldwide hotel discounts

Same-day pay

401(k) retirement plan with 100% match

Medical, dental, and vision plans

Paid sick time and paid time off

Telehealth access

Job summary

NCG Hospitality is seeking a Hotel Night Auditor for the Hampton Inn & Suites Glendale Westgate. This overnight role runs 10:00 pm–6:00 am, with a guaranteed 5 shifts per week including weekends.

You will perform daily audits, balance and post receipts, greet guests, handle requests, process check-ins/outs, and maintain accurate financial records. Requirements include at least 1 year hotel night audit or front desk experience, ability to work overnight, strong communication, attention to detail,

Qualifications

• Minimum 1 year of hotel night audit or front desk experience.
• Ability to work overnight 11:00 p.m. to 7:00 a.m.
• Understanding of general accounting practices and ability to compile facts and figures.
• Strong oral and written communication and interpersonal skills.
• Motivated to maintain an excellent customer service reputation.
• Strong attention to detail, organization, and follow‑up abilities.
• Ability to be patient and creatively problem‑solve.

Responsibilities

• Daily audit, balance, post and report on front desk, rooms, and food & beverage cash and credit operations, ensuring accuracy of the property's financial and accounting records.
• Greet and interact with guests in a warm, friendly, and professional manner.
• Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs.
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.
• Make reservations, check‑in and check‑out guests, process payments.
• Perform tasks such as answering phones, maintaining a cash drawer, and operating office equipment.
• Ensure guest and property safety by knowing all safety, security, and emergency procedures.

Skills

Overnight shift

Accounting basics

Communication

Customer service

Attention to detail

Problem solving

Job description

Hotel Night Auditor – Hampton Inn & Suites Glendale Westgate

Compensation and Shift: $16.50‑$18.00 per hour (based on experience). Must be available to work 5 shifts a week, including weekends, from 10 pm‑6 am. All shifts are overnight.

Required Experience: Minimum 1 year of hotel night audit or front desk experience.

Responsibilities

• Daily audit, balance, post and report on front desk, rooms, and food & beverage cash and credit operations, ensuring accuracy of the property's financial and accounting records.
• Greet and interact with guests in a warm, friendly, and professional manner.
• Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs.
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.
• Make reservations, check‑in and check‑out guests, process payments.
• Perform tasks such as answering phones, maintaining a cash drawer, and operating office equipment.
• Ensure guest and property safety by knowing all safety, security, and emergency procedures.

Qualifications

• Ability to work overnight from 11:00 p.m. to 7:00 a.m.
• Understanding of general accounting practices and ability to compile facts and figures.
• Strong oral and written communication and interpersonal skills.
• Motivated to maintain an excellent customer service reputation.
• Strong attention to detail, organization, and follow‑up abilities.
• Ability to be patient and creatively problem‑solve.

Benefits and Support

• Personalized career pathing and skill development.
• Leadership and mentorship programs.
• Educational and certification reimbursement.
• Worldwide hotel discounts and free stays at NCG Hospitality managed hotels.
• Same‑day pay options.
• 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%.
• Medical, dental, and vision plans.
• Paid sick time and paid time off.
• Virtual telehealth access and employee assistance resources.

NCG Hospitality is proud to be an Equal Opportunity Employer. We participate in E‑Verify to confirm work authorization for all new hires.