Hotel Night Auditor

North Central Group; Glendale (AZ); On-site; USD 22,730 - 24,796; Full time

Benefits offered by this job

Worldwide hotel discounts

Referral bonus

Paid Volunteer hours

401(k) with company match

Job summary

North Central Group is seeking a Hotel Night Auditor for the Hampton Inn & Suites Glendale Westgate. The role involves ensuring accurate financial records through daily audits, providing excellent customer service, and interacting warmly with guests.

The ideal candidate will work overnight shifts from 11:00 p.m. to 7:00 a.m. and have a minimum of 1 year of hotel experience. Benefits include worldwide hotel discounts, bonuses, medical plans, and a 401(k) retirement plan.

Qualifications

• Minimum of 1 year of hotel night audit or hotel front desk experience.
• Strong oral and written communication and interpersonal skills.
• Ability to work overnight from 11:00 p.m. until 7:00 a.m.

Responsibilities

• Daily audit, balance, post and report on front desk financial records.
• Greet and interact with guests in a warm, friendly manner.
• Handle guest service requests and complaints promptly.

Skills

Accounting practices

Customer service

Communication skills

Problem-solving

Attention to detail

Job description

Hotel Night Auditor, Hampton Inn & Suites Glendale Westgate

Join a 2025 USA Today Top Workplace Winner! Starting at $16.50-$18.00 per hour, based on experience. Must be available to work 5 shifts a week including weekends from 10pm-6am.

Must have a minimum of 1 year of hotel night audit or hotel front desk experience.

All shifts are overnight shifts. Our friendly and attentive Hotel Night Auditor is committed to delivering high-quality service to our guests while performing nightly balancing duties, daily paperwork and shift reports related to the property's business transactions.

Responsibilities

• Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the property's financial and accounting records
• Greet and interact with guests in a warm, friendly and professional manner
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
• Make reservations, check-in and check-out guests, process payments
• Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
• Ensure guest and property safety by knowing all safety, security and emergency procedures

Qualifications

• Ability to work overnight from 11:00 p.m. until 7:00 a.m.
• Understanding of general accounting practices and ability to compile facts and figures
• Strong oral and written communication and interpersonal skills
• Motivated to maintain excellent customer service reputation
• Strong attention to detail, organization and follow-up abilities
• Ability to be patient and creatively problem solve

Career Development

• Personalized career pathing and skill development
• Leadership and mentorship programs
• Educational and certification reimbursement

Team Member Perks

• Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
• Catch of the Day – earn bonuses for going above and beyond to support team and guests
• Everyone Sells – earn cash for bringing in business to our properties
• Paid Volunteer hours – Earn money for community service

Health & Wellness Benefits

• Medical, dental, and vision plans
• Paid sick time and Paid Time Off
• Virtual telehealth access and employee assistance resources
• Monthly health and fitness reimbursement programs

Financial Support

• Same-day pay options
• Referral bonus – earn cash for bringing great team members
• 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

NCG Hospitality is proud to be an Equal Opportunity Employer.