Night Auditor - Guest Services Agent

Stonebridge; Glendale (CO); On-site; USD 26,573 - 27,951; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO

401(k) matching

Tuition aid

Travel perks

Job summary

Stonebridge seeks a Night Auditor in Glendale, Colorado, responsible for closing business day operations, balancing revenues, and providing guest services. Key duties include greeting guests, processing payments, assisting with check-outs, and managing inquiries. Candidates should have previous hospitality experience, strong communication skills, and proficiency in bookkeeping. The position offers a full-time contract with comprehensive benefits, including health coverage and 401(k) matching.

Qualifications

• Previous experience in hospitality or customer service preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Ability to work independently and make decisions with minimal supervision.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Balance daily receipts and revenues, conducting income audits.
• Assist guests with check-out processes, reviewing accounts.
• Provide guests with information on hotel services and local attractions.

Skills

Communication skills

Customer service skills

Bookkeeping

Problem-solving skills

Organizational skills

Tools

Property management systems

Office software

Job description

City, State

Glendale, Colorado

Title

Night Auditor

Location

Glendale, CO

FLSA

Non-exempt

Status

Full-Time

Reports to

Assistant General Manager/Guest Services Supervisor

Pay Range

$19.29-$20.29 Hourly

Job Summary

The Night Auditor is responsible for closing the business day by balancing revenues and receipts, performing bookkeeping activities, and providing guest services such as check-ins, check-outs, and addressing guest inquiries, ensuring a smooth overnight operation of the hotel.

Essential Functions and Duties

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and elevate issues to management when necessary.
• Perform nightly “bucket checks” to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Pay differential for overnight shifts

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. *

Required Experience, Education, and Skills

• Previous experience in a hospitality or customer service role preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Excellent customer service and problem-solving skills.
• Ability to work independently and make decisions with minimal supervision.
• Detail-oriented with strong organizational skills.

Work Environment

• Primarily indoor work, with occasional standing, walking, and lifting of items up to 10 lbs.
• Frequent use of computers and telephones, requiring extended periods of sitting.
• Must be available to work overnight shifts, including weekends and holidays.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Application Timeline

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-04-10

Benefits

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.