Hotel Night Auditor

Bighornlaw; Florence (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated night auditor to join their hospitality team. This role offers an exciting opportunity to grow within the hospitality sector, focusing on delivering exceptional guest experiences and managing financial details. Ideal candidates will possess strong communication skills and a commitment to customer satisfaction. With a supportive environment that fosters employee growth, this position is perfect for those looking to embark on a rewarding career in hospitality. If you're passionate about service and eager to learn, this is the perfect opportunity for you.

Qualifications

• Strong communication and customer service skills are essential.
• Attention to financial details and flexibility for overnight shifts.

Responsibilities

• Produce daily, weekly, and monthly reports for hotel management.
• Provide exceptional service and resolve guest complaints.
• Execute front desk duties and perform bookkeeping tasks.

Skills

Customer Service Skills

Communication Skills

Attention to Detail

Flexibility

Education

High School Diploma or Equivalent

Some College

Tools

Reservation Software

Accounting Software

Computers

Job description

Homewood Suites by Hilton Florence • Florence, KY, US

Posted 15 days ago

Description

Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required, but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now.

Responsibilities

• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment
• Produce and distribute daily, weekly, and monthly reports to hotel management, department heads, and general manager
• Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed
• Complete additional bookkeeping, administrative, and accounting procedures as requested
• Provide exceptional service to all hotel guests during their stay
• Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process

Qualifications

• Must be able to stand on your feet for 8 hours during a typical shift
• Please only apply if you meet each of these criteria
• Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required
• Overnight shift; requires flexible hours
• Some college is preferred but a high school diploma or equivalent is required
• Outstanding communication skills and excellent customer service skills are required
• Proficiency with computers is required; experience with reservation and accounting software is desired

Compensation

$14.50 hour

About Homewood Suites by Hilton Florence

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.