Hotel Night Audit / Guest Experience Host - Moxy Springfield

Cambria Hotel Plano Frisco; Springfield (MO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) with company match

Growth opportunities

Hotel travel discounts

Earned wage access

Job summary

Moxy Springfield, part of OHM, is seeking an energetic Night Audit/Guest Experience Host to deliver warm, lively service during overnight hours. You’ll check in/out guests, welcome strangers, and create the signature Moxy vibe.

You will balance nightly transactions, maintain guest accounts, and respond to requests while upholding brand standards and safety procedures. Hospitality experience preferred; availability for weekends and holidays required.

Qualifications

• High school diploma or GED preferred.
• 2+ years hospitality customer service experience preferred.
• Night Audit or front desk experience a plus.

Responsibilities

• Greet guests and handle overnight check-ins/outs with courtesy.
• Balance and audit nightly hotel transactions.
• Assist guests with reservations and general information.
• Maintain accurate guest accounts and front desk records.
• Ensure safety and security procedures during overnight hours.
• Prepare daily audit and management reports.
• Coordinate with teammates for smooth night operations.
• Uphold OHM and brand standards in service.

Skills

Leadership

Communication

Problem solving

Multitasking

PMS experience

Hospitality software

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Hotel Night Audit / Guest Experience Host - Moxy Springfield

Rooms-Front Desk Labor Full Time Moxy Hotel Springfield, Springfield, MO, US

JOIN OUR TEAM!

We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM")

At OHM, we are:

• A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
  involvement, & philanthropic outreach efforts.
• Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
• Seeking supportive, collaborative, detailed-oriented people to join our team!

At OHM, we offer:

• 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!

Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!

Now Hiring: Hotel Night Audit / Guest Experience Host
Location: Moxy Hotel by Marriott, Springfield, MO

Forget everything you know about a traditional hotel front desk! At Moxy, check-in happens at the bar, great conversations come naturally, and hospitality is anything but ordinary.

We're looking for an energetic, outgoing Night Auditor/ Guest Experience Host who loves connecting with people, creating memorable first impressions, and bringing personality to every guest interaction.

You’ll welcome guests with a smile, handle check-ins and check-outs, serve up great drinks, share local recommendations, and help create the fun, social atmosphere that makes Moxy unique.

If you're a natural people-person who thrives in a lively environment, loves a little personality in your workplace, and believes great hospitality should be an experience, not just a transaction, we want to meet you!

Come bring the energy. We'll bring the vibe!

• Provides warm, welcoming, and professional guest service throughout the overnight shift, creating exceptional guest experiences in accordance with OHM and brand standards.
• Serves as a primary point of contact for overnight guests, assisting with check-in, check-out, reservations, room assignments, guest requests, and general hotel information.
• Responds promptly and professionally to guests’ questions, concerns, and service issues, taking appropriate action to resolve or elevate concerns as needed.
• Performs the nightly audit and accurately balances and reconciles hotel financial transactions, including room charges, payments, adjustments, and other applicable revenue.
• Audits daily room rates, charges, postings, guest accounts, and financial transactions to identify and correct discrepancies.
• Processes cash and credit card transactions, balances cash drawers, maintains appropriate cash controls, and prepares deposits in accordance with company procedures.
• Prepares, reviews, and distributes required daily audit, financial, operational, and management reports.
• Completes all required Night Audit procedures and ensures the hotel’s systems and records are accurately closed and prepared for the next business day.
• Maintains accurate guest accounts, billing records, reservations, and other front office documentation.
• Monitors property activity during overnight hours and follows the established safety, security, emergency, and incident-reporting procedures to help maintain a safe environment for guests and team members.
• Maintains awareness of hotel occupancy, arrivals, departures, room status, special requests, events, and other information necessary to effectively support overnight operations.
• Receives and properly processes guest wake-up call requests and other overnight guest service needs.
• Maintains the front desk, lobby, and surrounding guest areas in a clean, organized, and welcoming condition.
• Communicates important guest information, maintenance concerns, incidents, discrepancies, and outstanding issues to the appropriate team members and leadership.
• Prepares the Front Office for the morning shift by completing required reports, organizing materials, resetting systems, and ensuring a smooth transition to daytime operations.
• Serves as a Guest Service Representative and provides appropriate supervisor on duty support during overnight hours, within the scope of the position and established hotel procedures.
• Protects the confidentiality and security of guest, team member, financial, and company information.
• Follows all OHM policies, procedures, safety requirements, and applicable hotel and brand standards.
• Attends and actively participates in required team member meetings, training, and cross-training programs.
• Reports to work as scheduled, on time, and in appropriate uniform and professional appearance in accordance with company policy.
• Works cooperatively with team members and other departments to support seamless hotel operations and exceptional guest service.
• Performs other duties as assigned by hotel leadership.
• Embraces O’Reach, Green Team, OXH Experience, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.

Skills & Abilities:

• Strong leadership, management, organizational and communication skills.
• The ability to spot and resolve problems efficiently.
• Excellent verbal and written communication skills.
• The ability to deliver results.
• The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.
• The ability to multitask and prioritize.
• Experience with relevant brand-specific PMS.
• Have computer skills to include Microsoft Word, Microsoft Excel, etc.

Education & Experience:

• High school diploma or GED is preferred.
• Previous hotel, front desk, guest service, cash-handling, or Night Audit experience preferred.
• 2+ years of hospitality customer service experience is preferred but not required.

Hours:

• Due to the nature of the hospitality business, this position requires availability to work overnight shifts, including weekends and holidays.
• Schedules may vary based on business needs and hotel operations.
• Must be available to work independently during overnight hours and remain attentive and responsive throughout the shift.

Physical Requirements and Work Environment:

• Work is primarily performed indoors in a hotel front office and guest-service environment during overnight hours.
• Standing for long periods of time and walking throughout the shift.
• Frequently uses a computer, telephone, calculator, and other office equipment.
• May occasionally lift, carry, push, or pull items weighing up to 25 pounds.
• May be required to bend, stoop, reach, and move throughout the front office, lobby, and other areas of the property.
• Must be able to respond appropriately to emergency situations and follow established safety and security procedures.
• Work environment may include exposure to varying noise levels, lighting, temperatures, and activity associated with a 24-hour hotel operation.
• Light Work: Exerting up to 40 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 20 pounds of force frequently (Frequently: activity or condition exists up to 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists up to 2/3 or most of the time) to move objects.

O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.