Hotel Night Audit

Nivea Hospitality; Caldwell (AL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Friends and family hotel discounts

Paid time off

Holiday Pay

Vision, Dental, and Life Insurance

Job summary

Comfort Inn and Suites in Caldwell, Ohio seeks a Hotel Night Auditor for the 11pm–7am shift to join our award-winning team. You will check guests in and out, balance accounts, and reconcile credit cards while providing friendly, accurate information.

Responsibilities include greeting guests, updating reservations, handling payments, and maintaining daily logs. A commitment to high standards of service and teamwork is essential for success.

Qualifications

• Provide excellent customer service to guests.
• Handle check-in and check-out procedures and payments.
• Balance cash and reconcile credit card transactions.
• Answer phones and assist guests with requests.

Responsibilities

• Greet guests, verify reservations, and post charges to guest accounts.
• Maintain front desk area, balance cash drawer, and prepare daily logs.
• Respond to guest inquiries and relay information to housekeeping and management.
• Ensure accurate and timely processing of reservations and payments.

Skills

Guest service

Cash handling

Front desk operations

Job description

Hotel Night Audit 11pm - 7am

We are looking to add to our award winning team!

About the Hotel:

The Comfort Inn and Suites is located in Caldwell, Ohio

Job Description:

Provide excellent customer service to all guest of the hotel, check -in and check- out procedures, balancing cash, reconcile credit cards, answering the phone, attend to the needs of the guest.

Essential Job Functions:

Be in required uniform, name tag, and ear piece. Greet all guests. Providing information to guest about policies, services, and ammenties. Respond to guest requests, selling rooms to walk-in guests, entering / changing reservations in the system, posting charges to guest accounts, processing payments from guests, making necessary changes to guest accounts, informing housekeeping of any room changes, etc. Listening and responding to the needs of the guest. Responding to guest complaints, answering the phone, transfering calls, cleaning of the front desk area and the surrounding area, completing checklists, maintaining daily logs, balancing cash drawer, must be able to stand for an 8 hour shift.

Additional Responsibilities:

Attitude must be conductive to team growth, hospitality, and serving environment. Must be willing to complete hospitality training, and education of the hospitality industry, and any other duties given by the supervisor, or general manager.

Knowledge of Choice Advantage is preferre but not required.

Benefits:

• Friends and family hotel discounts
• Paid time off
• Holiday Pay
• Vision, Dental, and Life Insurance