Hotel Manager: Lead Operations & Guest Experience

PDK Hotel Group; United States; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary package

Supportive work environment

Career growth within IHG

Job summary

Holiday Inn Express is seeking a Hotel Manager to lead daily operations, drive guest satisfaction, and oversee front desk, housekeeping, sales, and finances.

You will build a strong team, manage budgets, apply revenue strategies, perform night audits, ensure brand standards, and mentor staff in a fast-paced, guest-focused environment. Multilingual abilities are a plus, with growth opportunities within the IHG brand.

Qualifications

• A hospitality professional with proven hotel management experience.
• Strong leadership skills with ability to mentor and motivate teams.
• Knowledge of human resources, revenue management, and night audit procedures.
• Exceptional customer service skills and hands-on guest satisfaction focus.
• Budgeting and financial management expertise.
• Multilingual abilities are a plus.

Responsibilities

• Lead and oversee all hotel operations (front desk, housekeeping, sales, finances).
• Build and support a strong, motivated team through hiring, training, and scheduling.
• Maintain a warm, inviting atmosphere with excellent guest relations and service.
• Implement revenue management strategies to optimize profitability.
• Conduct night audits and ensure financial accuracy.
• Assist international guests with multilingual communication (a plus).
• Develop and manage budgets to meet financial goals.
• Uphold brand standards and ensure a seamless guest experience.

Skills

Leadership

Guest satisfaction

Budgeting

Revenue management

Night audit procedures

Multilingual abilities

Job description

Holiday Inn Express is seeking a Hotel Manager to lead daily operations, drive guest satisfaction, and oversee front desk, housekeeping, sales, and finances.

You will build a strong team, manage budgets, apply revenue strategies, perform night audits, ensure brand standards, and mentor staff in a fast-paced, guest-focused environment. Multilingual abilities are a plus, with growth opportunities within the IHG brand.