Hotel/Lodging Manager

Career Opportunities; United States; On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision

401k with match

Paid vacation & sick leave

Life and AD&D insurance

Employee Assistance Program

Flexible work environment

Critical illness coverage

Accident insurance

Identity theft protection

Pet insurance

Job summary

Career Opportunities in Charleston, SC seeks a Dormitory Manager to lead all dormitory housekeeping and guest services for up to 750 resident students. The role ensures a safe, clean and welcoming environment aligned with training mission and departmental policies.

The ideal candidate will have 3+ years of dormitory or lodging management experience, proven leadership and strong organizational skills, with a focus on safety, cleanliness and customer service in a fast-paced setting.

Qualifications

• Minimum 3 years of recent experience managing commercial or institutional housekeeping operations.
• Proven ability to manage staffing, inventory and daily operations in a multi-building dormitory or lodging setting.
• Working knowledge of cleaning chemicals, housekeeping procedures and safety regulations.
• Ability to lead and motivate large teams across shifts including weekends and holidays.
• Excellent organizational, communication and problem solving skills.
• Proficiency in English and basic computer operations (email, scheduling, spreadsheets).

Responsibilities

• Manage overall dormitory operations across all buildings, ensuring high-quality housing services for student comfort, safety and training readiness.
• Plan, schedule and oversee housekeeping, laundry, janitorial services, dormitory desk operations and student registration activities.
• Supervise dormitory staff, ensuring adequate staffing and coverage 24/7 where required.
• Establish work schedules, assign tasks, and adjust staffing based on forecasted population and requirements.
• Oversee student registration and housing operations, including room assignments and coordination with Visitor Control Center.
• Maintain dormitory records, logs, inventory tracking, keys, linens and equipment reporting.

Skills

Staff leadership

Organizational skills

Communication

Problem solving

English proficiency

Job description

Job Details

Salary Range 70000 85000

Job Title Dormitory Manager

Job Summary Support the US Department of Homeland Securitys training mission at the Federal Law Enforcement Training Center FLETC in Charleston South Carolina As LAUKOA Dormitory Manager you will lead all dormitory housekeeping and guest services operations ensuring a safe clean and welcoming environment for up to 750 resident students Your leadership will directly impact morale readiness and the overall training experience for the next generation of federal law enforcement officers

Location Charleston SC

Responsibilities

• Manage the overall dormitory operations across all assigned buildings ensuring delivery of high quality housing services that support student comfort safety and training readiness.
• Plan schedule and oversee all dormitory functions including housekeeping laundry janitorial services dormitory desk operations and student registration activities.
• Supervise dormitory staff including dorm clerks registration personnel housekeepers janitorial staff and laundry personnel ensuring adequate staffing levels and proper coverage 247 where required.
• Establish work schedules assign daily and weekly tasks and adjust staffing based on dormitory forecast student population and operational requirements.
• Oversee student registration and housing operations including room assignments roster management pre registration processing and coordination with the Visitor Control Center VCC.
• Ensure accurate maintenance of dormitory records logs inventory tracking keys linens equipment and reporting requirements.
• Ensure all dormitory services are performed in accordance with FLETC policies privacy requirements and conduct standards including professional interaction with students and prohibition of unauthorized activities.
• Oversee housekeeping and janitorial operations to ensure rooms common areas and facilities meet required cleanliness and sanitation standards including room turnover and daily service requirements.
• Oversee laundry operations including collection cleaning inspection distribution and inventory management of linens and supplies.
• Ensure timely room readiness for incoming students including coordination of cleaning linen replacement inspections and supply replenishment.
• Monitor dormitory conditions and ensure all maintenance custodial and facility issues are promptly identified reported and resolved through appropriate channels.
• Ensure compliance with safety sanitation PPE and chemical handling requirements across all dormitory operations.
• Develop implement and maintain Standard Operating Procedures SOPs including specialized procedures such as bed bug identification prevention and response.
• Provide training and ongoing oversight to staff to ensure adherence to SOPs safety standards and performance expectations; maintain required training records and documentation.
• Conduct routine inspections and quality control checks of dormitory rooms common areas and service operations to ensure compliance with PWS standardsEnsure proper handling accountability and inventory control of government furnished property supplies linens and equipment.
• Oversee reporting requirements including operational reports inventory tracking student counts and performance metrics and submit to the COR as required.
• Coordinate with security maintenance warehouse and administrative personnel to ensure seamless dormitory operations and rapid response to incidents or issues.
• Ensure dormitory personnel maintain professional conduct appearance and customer service standards at all times.
• Respond to and resolve escalated student issues complaints and operational challenges in a timely and professional manner.
• Maintain accountability for workforce performance timekeeping and adherence to contractual requirements.
• Maintain accurate timekeeping including timely entry of hours in timecard and Costpoint systems.
• Monitor and manage employee timekeeping to ensure accurate timely entry validation and approval of labor hours in timecard and Costpoint systems in compliance with company and contract requirements.
• Supervise and manage assigned personnel including conducting performance evaluations coordinating onboarding and ensuring completion of required training and certifications.
• Provide ongoing coaching guidance and performance feedback to staff while identifying training needs and ensuring compliance with organizational and contract requirements.
• Provide timely and accurate purchase reconciliation information for purchases including submission of required cost codes and supporting documentation on a weekly basis in accordance with company financial procedures.
• Provide required reporting to management for government deliverables and invoicing if applicable.

This job description is not intended to be exhaustive Management reserves the right to modify or assign additional duties as needed

Qualifications

• Minimum 3 years of recent experience managing commercial or institutional housekeeping operations at a facility of similar size and complexity.
• Proven ability to manage staffing inventory and daily operations in a multi building dormitory or lodging setting.
• Working knowledge of cleaning chemicals housekeeping procedures and safety regulations.
• Ability to lead and motivate large teams across shifts including weekends and holidays.
• Excellent organizational communication and problem solving skills.
• Proficiency in English and basic computer operations email scheduling spreadsheets.

Additional Requirements

• Must be eligible for DHS background investigation and suitability clearance.
• Must be a US citizen or lawful permanent resident with work authorization.
• This position may require the operation of Company provided vehicles.
• If operating Company provided vehicles maintaining a valid drivers license in good standing is a condition of employment.
• If operating Company provided vehicles employee must comply with all Company vehicle use and safety policies as well as all applicable traffic laws.
• If operating Company provided vehicles the Company may review your motor vehicle record MVR as permitted by law to verify eligibility to operate Company vehicles.
• If operating Company provided vehicles you must immediately notify the Company if your drivers license is suspended revoked restricted expires or if your driving privileges otherwise change.
• Work schedules are determined by management and may be modified at any time based on business needs contractual obligations and operational requirements.

Equal Opportunity

We are an Equal OpportunityAffirmative ActionVEVRAA federal contractor All qualified applicants will receive consideration for employment without regard to race color religion gender national origin disability status protected veteran status or any other characteristic protected by law

Benefits

• medical dental and vision insurance;
• a 401k program with employer match;
• paid vacation and sick leave;
• employer paid basic life and AD&D insurance;
• an Employee Assistance Program;
• and a flexible work environment
• critical illness coverage;
• accident insurance;
• identity theft coverage;
• pet insurance and more