Hotel IT Lead - Pre-Opening & Guest Tech

Faena New York; New York (NY); On-site; USD 80,750 - 109,250; Full time

Job summary

Faena New York is seeking an Assistant IT Manager to partner with the IT Manager in deploying, securing and sustaining hotel technology from PMS and POS to guest Wi‑Fi and in‑room IoT controls. The role includes hands‑on pre‑opening work and transitions to a leadership position, delivering high‑performance guest and staff experiences.

The position offers an annual compensation of $95,000 and requires 2–3 years of hotel IT experience with strong communication and project coordination skills.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field
• 2–3 years hotel IT experience with hands-on exposure to PMS (Opera/Micros), POS, Aruba/Cisco networking, and PBX systems
• Strong communicator; ability to translate technical concepts for non-technical teams
• Proven ability to prioritize and multitask in fast-paced environments (construction sites through full operations)
• Service-oriented mindset and proactive problem-solver; collaborative team player
• Flexibility to work varied hours, weekends, and on-call rotations during launch phases

Responsibilities

• Pre-Opening Deployment & Readiness: install/configure Opera (PMS), SilverWare (POS), PBX/VoIP, IPTV, and enterprise Wi-Fi; audit LAN/WAN, VLAN, network security; coordinate failover, backups, redundancies; manage on-site vendor SLAs; lead UAT and create SOPs and training materials.
• Day-to-Day Operations & Support: provide prompt hardware/software/ connectivity issue resolution; oversee patch management, antivirus, intrusion detection, data-privacy protocols; maintain IT inventory and manage repairs, upgrades, replacements.
• Guest-Experience & Innovation: troubleshoot contactless check-in kiosks, mobile key integrations, in-room entertainment, smart-room controls; pilot IoT, streaming and digital signage to elevate Faena experience.

Skills

PMS Opera/Micros

Hotel IT experience

Networking (Aruba/Cisco)

PBX systems

Strong communication

Training & troubleshooting

Education

Bachelor’s degree in IT / Computer Science or related field

Tools

Active Directory

VMware/Hyper-V

Backup solutions

Job description

Faena New York is seeking an Assistant IT Manager to partner with the IT Manager in deploying, securing and sustaining hotel technology from PMS and POS to guest Wi‑Fi and in‑room IoT controls. The role includes hands‑on pre‑opening work and transitions to a leadership position, delivering high‑performance guest and staff experiences.

The position offers an annual compensation of $95,000 and requires 2–3 years of hotel IT experience with strong communication and project coordination skills.