Assistant IT Manager

Faena New York; New York (NY); On-site; USD 80,750 - 109,250; Full time

Job summary

Faena New York is seeking an Assistant IT Manager to partner with the IT Manager in deploying, securing and sustaining hotel technology from PMS and POS to guest Wi‑Fi and in‑room IoT controls. The role includes hands‑on pre‑opening work and transitions to a leadership position, delivering high‑performance guest and staff experiences.

The position offers an annual compensation of $95,000 and requires 2–3 years of hotel IT experience with strong communication and project coordination skills.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field
• 2–3 years hotel IT experience with hands-on exposure to PMS (Opera/Micros), POS, Aruba/Cisco networking, and PBX systems
• Strong communicator; ability to translate technical concepts for non-technical teams
• Proven ability to prioritize and multitask in fast-paced environments (construction sites through full operations)
• Service-oriented mindset and proactive problem-solver; collaborative team player
• Flexibility to work varied hours, weekends, and on-call rotations during launch phases

Responsibilities

• Pre-Opening Deployment & Readiness: install/configure Opera (PMS), SilverWare (POS), PBX/VoIP, IPTV, and enterprise Wi-Fi; audit LAN/WAN, VLAN, network security; coordinate failover, backups, redundancies; manage on-site vendor SLAs; lead UAT and create SOPs and training materials.
• Day-to-Day Operations & Support: provide prompt hardware/software/ connectivity issue resolution; oversee patch management, antivirus, intrusion detection, data-privacy protocols; maintain IT inventory and manage repairs, upgrades, replacements.
• Guest-Experience & Innovation: troubleshoot contactless check-in kiosks, mobile key integrations, in-room entertainment, smart-room controls; pilot IoT, streaming and digital signage to elevate Faena experience.

Skills

PMS Opera/Micros

Hotel IT experience

Networking (Aruba/Cisco)

PBX systems

Strong communication

Training & troubleshooting

Education

Bachelor’s degree in IT / Computer Science or related field

Tools

Active Directory

VMware/Hyper-V

Backup solutions

Job description

Company Description

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

Company Description

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.

Job Description

The Assistant IT Manager will partner with the IT Manager to deploy, secure, and sustain all hotel technology—from PMS and POS to guest-facing Wi‑Fi and in‑room Iot controls. This position plays a hands‑on role during pre‑opening build‑out, then transition into a dynamic support leader, ensuring our systems deliver seamless, high‑performance experiences for our Faena New York guests and staff.

This position has an annual compensation of $95,000.

Duties And Responsibilities

Pre‑Opening Deployment & Readiness

• System Implementation: Assist in installing and configuring Opera (PMS), SilverWare (POS), PBX/VoIP, IPTV, and enterprise Wi‑Fi networks.
• Infrastructure Validation: Audit LAN/WAN, VLAN segmentation, and network security; coordinate failover, backup‑power and redundancy plans.
• Vendor Coordination: Manage on‑site deliveries, installations, and SLAs with Cisco, Mitel, Siemens, and other technology partners.
• User Acceptance & Training: Lead UAT cycles; create SOPs, quick‑reference guides, and hands‑on training modules for front desk, F&B, and housekeeping teams.

Day‑to‑Day Operations & Support

• Technical Support: Provide prompt resolution of hardware, software, and connectivity issues—minimizing disruption to guest services.
• Maintenance & Compliance: Oversee patch management, antivirus, intrusion detection, and data‑privacy protocols in line with brand and legal standards.
• Asset Management: Maintain an accurate IT inventory; coordinate repairs, upgrades, and equipment replacements lifecycle.

Guest‑Experience & Innovation

• Guest‑Facing Technology: Troubleshoot contactless check‑in kiosks, mobile‑key integrations, in‑room entertainment systems, and smart‑room controls with discretion.
• Continuous Improvement: Identify and pilot new technologies (IoT, advanced streaming, digital signage) that elevate the Faena experience.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2–3 years’ hotel IT experience, with hands‑on exposure to PMS (Opera/Micros), POS, Aruba/Cisco networking, and PBX systems.
• Strong communicator and trainer—able to translate technical concepts for non‑technical teams.
• Proven ability to prioritize and multitask in fast‑paced, shifting environments (construction sites through full operations).
• Service‑oriented mindset, proactive problem‑solver, and collaborative team player.
• Flexibility to work varied hours, weekends, and on‑call rotations during critical launch phases.

Technical Proficiencies

• Networking: DHCP, VLANs, VPNs, Wi‑Fi design & optimization
• Security: Patch deployment, endpoint protection, intrusion detection
• Hospitality Systems: Opera, SilverWare/Micros, SynXis or equivalents
• Tools: Active Directory, VMWare/Hyper‑V, backup solutions

Working Conditions

• Pre‑Opening: Hands‑on, on‑site work in evolving, unfinished environments; frequent coordination with construction and vendor teams.
• Operational: Blend of desk‑based planning and floor‑level troubleshooting; occasional late‑night or weekend shifts for updates and go‑live support.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Endure various physical movements throughout the work areas
• Ability to move safely in uneven terrain or in confined spaces
• Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
• Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds

Additional Information

All your information will be kept confidential according to EEO guidelines.