Hotel Indigo Baltimore - Night Auditor (part time)

Chesapeake Payroll Services, LLC; Baltimore (MD); On-site; USD 22,000 - 26,000; Part time

Job summary

Hotel Indigo Baltimore Downtown is seeking a part-time Front Desk Associate to perform daily front desk and outlet audit, ensure accurate room and tax postings, and provide guests with prompt, warm service.

Starting pay is $17 per hour. You will work varied shifts including nights, weekends, and holidays, in a collaborative team focused on delivering great guest experiences.

Qualifications

• Focus and maintain attention to tasks and complete work on time.
• High work ethic and self-initiative.
• May work nights, weekends and holidays.
• Enjoy working as part of a team to provide guest experiences.

Responsibilities

• Perform all daily audit functions for front office and each hotel outlet.
• Review room and tax postings for accuracy and correct errors promptly.
• Back up front office computer system and night audit program daily where applicable.
• Rebuild front office system, reservations, and related computer maintenance as needed.
• Understand and follow management company's accounting and credit policies.
• Handle front desk functions including check-ins/outs, payments, reservations, PBX, and guest directions.

Skills

Attention to detail

Work ethic

Team player

Flexibility

Job description

#26-2802

Location Description

24 West Franklin Street, Baltimore, Maryland 21201

The cultural heart of Baltimore beats loudly at Hotel Indigo® Baltimore Downtown. Our neighborhood is a hub of Charm City history and arts, and our upscale boutique hotel reflects the area's vibrancy with every detail. While there are many things to do in Baltimore, there are also a great number of discoveries to make right here in our hotel. Relax with a book (by hometown author Edgar Allan Poe, perhaps) from our hotel library, and sleep under a literary-themed mural in your guest room. Sip on some of the best craft cocktails in our hotel restaurant, Poets Modern Cocktails & Eats. Sample the honey produced at the hotel by our three honey bee colonies, which can be viewed from our fourth-floor guest rooms. And visit with our canine greeter, Xander, a Blue Brindle Cane Corso who invites you and your own pups to stay at our pet-friendly hotel, enjoy dog treats, and play at the nearby Howard Park Dog Park.

Job Description

What you will be doing

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

Starting Pay: $17/hr

Location

Baltimore Downtown Hotel Indig-BDI

Requirements

What we are looking for

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Part-time

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