Hotel Indigo Baltimore - Banquet Captain

Murrieta Hot Springs Resort; Baltimore, Northern (MD, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Hotel Indigo Baltimore Downtown is seeking a dedicated Banquet Staff member to support guest functions. You will prepare equipment, assist with room setup according to BEOs, and ensure all tables and stations are correctly arranged for events.

Responsibilities include scheduling pre-meal assignments, coordinating with the kitchen, and delivering professional service under pressure, including nights, weekends, and holidays when needed.

Qualifications

• Clear verbal and written communication with guests and team
• Strong work ethic and professional service
• Able to work under pressure during events
• Read and interpret BEOs to verify room setup and menus
• Enjoy working as part of a team that delivers great guest experiences

Responsibilities

• Make arrangements for equipment needed for guest functions, ensuring accuracy before setup
• Assist the Banquet staff in room set up and ensure all tables and equipment meet requests
• Schedule staff for pre-meal assignments and function stations and relay special instructions
• Inspect food for quality and presentation and communicate changes with kitchen team

Skills

Communication skills

Work ethic

Team player

Ability under pressure

Reading BEOs

Job description

#26-2740

Location Description

24 West Franklin Street, Baltimore, Maryland 21201

The cultural heart of Baltimore beats loudly at Hotel Indigo® Baltimore Downtown. Our neighborhood is a hub of Charm City history and arts, and our upscale boutique hotel reflects the area's vibrancy with every detail. While there are many things to do in Baltimore, there are also a great number of discoveries to make right here in our hotel. Relax with a book (by hometown author Edgar Allan Poe, perhaps) from our hotel library, and sleep under a literary-themed mural in your guest room. Sip on some of the best craft cocktails in our hotel restaurant, Poets Modern Cocktails & Eats. Sample the honey produced at the hotel by our three honey bee colonies, which can be viewed from our fourth-floor guest rooms. And visit with our canine greeter, Xander, a Blue Brindle Cane Corso who invites you and your own pups to stay at our pet-friendly hotel, enjoy dog treats, and play at the nearby Howard Park Dog Park.

Job Description

What you will be doing

• Make arrangements for equipment needed for guest functions, ensuring its accuracy and completeness prior to the staff's arrival for room set up.
• Assist the Banquet staff in room set up. Make sure all guest tables, buffet tables and equipment are set up correctly. Ensure all requests and needs are met, referencing BEO's.
• Schedule staff for pre-meal assignments and function stations. Inform them of any special request or special instructions.
• Inspect food for quality and presentation prior to serving. Keep open communication with the kitchen staff, informing them of any changes or special instructions.

Location

Baltimore Downtown Hotel Indig-BDI

Requirements

What we are looking for

• Effective communication skills, both verbal and written, to communicate with guests and associates.
• High work ethic and self-initiative, prompt, professional service
• Ability to work in high pressure situations
• May be required to work varying schedules to include nights, weekends, and holidays
• Read and interpret BEO's to understand and verify room set up and menu served
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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