Boutique Front Desk Agent — Elevate Guest Experiences

Murrieta Hot Springs Resort; Baltimore (MD); On-site; USD 19,000 - 25,000; Part time

Job summary

Hotel Indigo Baltimore Downtown Downtown is seeking a part-time Front Desk Agent to warmly greet guests, manage check-ins and check-outs, and assist with reservations. The role emphasizes excellent guest service and smooth operations at the reception desk.

Starting pay is $16 per hour. Candidates should be reliable, possess strong teamwork, and be available for nights, weekends, and holidays to help create memorable experiences for our guests at this vibrant boutique hotel.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.

Job description

Hotel Indigo Baltimore Downtown Downtown is seeking a part-time Front Desk Agent to warmly greet guests, manage check-ins and check-outs, and assist with reservations. The role emphasizes excellent guest service and smooth operations at the reception desk.

Starting pay is $16 per hour. Candidates should be reliable, possess strong teamwork, and be available for nights, weekends, and holidays to help create memorable experiences for our guests at this vibrant boutique hotel.