Hotel Indigo Baltimore - Banquet Server

One Ocean Resort & Spa; Baltimore, Northern (MD, KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Hotel Indigo Baltimore Downtown is seeking a part-time hospitality team member to deliver exceptional guest service at our downtown Baltimore location. You will assist with event setup, ensure food and beverage quality, and support kitchen-to-guest communications to guarantee smooth operations.

The role emphasizes adaptability, teamwork, and a strong guest-first attitude to create memorable experiences for guests staying or attending events in Charm City.

Qualifications

• Customer service oriented with strong verbal and written communication.
• Strong work ethic and self-initiative.
• Ability to work under pressure in a fast-paced environment.
• Flexible to varying shifts including nights, weekends, and holidays.
• Team player delivering memorable guest experiences.

Responsibilities

• Review BEOs for menu details, room setup, food, beverage and AV needs.
• Assist the setup staff in table, buffet, and bar setup.
• Check quality and presentation of food before serving.
• Prepare and serve beverages for functions.
• Provide prompt, professional service to all guests.
• Communicate with Kitchen regarding changes.

Skills

Customer service

Communication

Work ethic

Stress management

Flexibility

Team player

Job description

24 West Franklin Street, Baltimore, Maryland 21201

The cultural heart of Baltimore beats loudly at Hotel Indigo® Baltimore Downtown. Our neighborhood is a hub of Charm City history and arts, and our upscale boutique hotel reflects the area's vibrancy with every detail. While there are many things to do in Baltimore, there are also a great number of discoveries to make right here in our hotel. Relax with a book (by hometown author Edgar Allan Poe, perhaps) from our hotel library, and sleep under a literary-themed mural in your guest room. Sip on some of the best craft cocktails in our hotel restaurant, Poets Modern Cocktails & Eats. Sample the honey produced at the hotel by our three honey bee colonies, which can be viewed from our fourth-floor guest rooms. And visit with our canine greeter, Xander, a Blue Brindle Cane Corso who invites you and your own pups to stay at our pet-friendly hotel, enjoy dog treats, and play at the nearby Howard Park Dog Park.

Job Description

What you will be doing

• Review BEO's for menu details, room setup, food, beverage and audio visual needs.
• Assist the set up staff in table set up, buffet set up, bar set up, etc.
• Check quality and presentation of food before serving.
• Prepare and serve beverages for the function.
• Provide prompt and professional service to all guests.
• Communicate with Kitchen keeping update on any changes.

Location

Baltimore Downtown Hotel Indig-BDI

Requirements

What we are looking for

• Customer service focused, excellent communication skills, both verbal and written, likes to communicate with guests and associates.
• High work ethic and self-initiative
• Ability to work in high pressure situations
• Flexible to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Part-time

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