Hotel Human Resources Manager

SupportFinity™; Naples (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

SupportFinity™ is seeking an enthusiastic Human Resources Manager to lead the HR department. This role involves hiring, payroll management, and ensuring compliance with employment laws. The ideal candidate will have experience in the hospitality industry and be bilingual in English and Spanish.

The position requires strong communication and organizational skills, fostering a positive work environment, and managing employee relations effectively.

Qualifications

• Previous human resources and/or office administrative experience required.
• Experience in hospitality industry is required.
• Ability to maintain confidentiality of sensitive staff information.

Responsibilities

• Lead and direct HR functions including hiring, interviewing, and payroll.
• Manage talent acquisition process, including recruitment and interviewing.
• Create learning and development programs for employees.

Skills

Bilingual (English and Spanish)

Customer service skills

Communication skills

Organizational skills

Education

Associates Degree in Human Resources or Business Administration

Tools

Microsoft Office

HRIS platforms (Workday)

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

The Hotel Human Resources Manager Supports the Area Director of Human Resources by leading and directing the functions of the Human Resources department including hiring and interviewing staff, payroll administration, benefits and leave management, learning & development programs, administrative functions and enforcing company policies and practices. Delivers personalized service and ensures a positive work environment for our team members. Innovation Hotel is seeking an experienced HR professional with bilingual language skills in English and Spanish.

Essential Functions

• Greets all visitors of the Human Resources department with genuine hospitality, answering questions and inquiries or taking personal responsibility to seek answers and follow up, practicing positive employee relations.
• Maintain the strictest of confidentiality at all times on matters pertaining to the company and the team members and maintains open door policy.
• Ensure hotel compliance with all applicable federal, state, and local employment laws.
• Partners with the leadership team to understand and execute the organization’s human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
• Provides support and guidance for management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
• Manages the talent acquisition process, which includes recruitment, interviewing, and hiring of qualified job applicants; collaborates with departmental managers to understand skills and competencies required for openings.
• Assists in creating learning and development programs and initiatives that provide internal development opportunities for employees.
• Oversees employee disciplinary meetings, terminations, and assists with investigations.
• Manages and drives quarterly and annual team member recognition programs.
• Manages, organizes and facilitates New Hire Orientation and ongoing training programs.
• Organizes, examines, and processes team member performance review process in conjunction with Area Director of HR.
• Provide coaching & counseling for team members following progressive disciplinary protocols.
• Manages banquet team to include hiring, scheduling, training, payroll management, coaching and any disciplinary action.
• Completes data entry and validation of employee’s information into HRIS system, Workday.
• Retrieve, sort, and file all information in accordance with filing system, maintaining the personnel and confidential files in an organized system. Assist with conducting file audits.
• Maintain orderliness of office supplies and equipment.
• Participate in and monitor Safety Committee in compliance with loss prevention SOPs.
• Assist with implementation of injury prevention programs, conduct detailed accident investigations, and closely manage medical claims on a case by case basis to minimize workers’ compensation costs and enhance profitability of the hotel.
• Ensure the highest level of guest service by performing routine spot checks of service standards and operational procedures.
• Other duties as assigned by management.

Qualification Standards

Education & Experience

• Associates Degree in Human Resources or Business Administration preferred -OR- Any combination of academic education, professional training or work experience, which demonstrates the ability to perform the duties of the position
• Two years previous human resources, and/or office administrative experience required
• Experience in the hospitality industry is required
• Excellent customer service and employee relation skills excellent communication skills, both verbal and written
• Proficient with Microsoft Office programs, Microsoft Word, Excel, Power Point and Outlook. Experience with HRIS platforms, specifically Workday is a plus
• Excellent organizational and communication (both verbal and written) skills
• Have a general understanding of employment laws
• Ability to work independently in a timely and productive manner
• Flexibility in a busy atmosphere, managing multiple projects simultaneously
• Ability to interact with a variety of people and provide excellent customer service
• High attention to detail and accuracy with all work
• Ability to maintain confidentiality of sensitive staff information

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to drive/transport self and others
• Ability to travel on occasion for meetings
• Ability to work long hours as required

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.