Hotel Housekeeping Supervisor — Guest Experience Lead

Golden Entertainment, Inc.; Laughlin (NV); On-site; USD 38,000 - 52,000; Full time

Job summary

Edgewater Casino Resort in Laughlin is seeking a Housekeeping Supervisor to lead daily housekeeping operations, coach a team, and ensure rooms and public areas meet top standards. You will drive guest satisfaction by maintaining cleanliness, safety, and efficiency across the property.

The role requires 1–2 years of housekeeping or hospitality leadership, strong communication, and the ability to manage schedules and incidents in a fast-paced environment. English proficiency is essential.

Qualifications

• 1–2 years of housekeeping or hospitality leadership experience.
• Ability to lead a team in a fast-paced environment.
• Strong interpersonal and communication skills.

Responsibilities

• Assist in scheduling, training, supervising, and coaching staff.
• Monitor daily operations to align with standards and guest satisfaction.
• Resolve team or guest concerns and escalate when needed.
• Inspect rooms, corridors, and public areas for cleanliness.
• Coordinate room assignments and shift handovers.
• Maintain inventory and equipment readiness; report issues.
• Support payroll processes and attendance tracking.

Skills

Leadership

Staff Training

Scheduling

Guest Service

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Edgewater Casino Resort in Laughlin is seeking a Housekeeping Supervisor to lead daily housekeeping operations, coach a team, and ensure rooms and public areas meet top standards. You will drive guest satisfaction by maintaining cleanliness, safety, and efficiency across the property.

The role requires 1–2 years of housekeeping or hospitality leadership, strong communication, and the ability to manage schedules and incidents in a fast-paced environment. English proficiency is essential.