Hotel Housekeeping Supervisor

Home2 Suites Cincinnati/West Chester; Olde West Chester (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Home2 Suites Cincinnati/West Chester is seeking an experienced Hotel Housekeeping Supervisor to oversee housekeeping staff and uphold exceptional guest experiences at our West Chester location. You will guide daily operations, support staff development, and ensure adherence to service standards across rooms and public areas.

Ideal candidates will have strong leadership, communication, and time-management skills, with hospitality experience and a professional demeanor.

Qualifications

• High school diploma or GED required; college degree is a plus.
• Minimum 2 years of hospitality experience preferred.
• Knowledge of hotel operations and front/back office functions.
• Strong English language skills and professional appearance.

Responsibilities

• Inspect guest rooms, public areas, and facilities to ensure quality standards.
• Run sold room reports, verify status, and update departing rooms.
• Assist management in daily activities and scheduling.
• Coordinate Housekeeping with Engineering, Front Office, and Laundry.
• Document and resolve issues with discrepant rooms with Front Desk.
• Prepare and communicate assignment sheets and changes to staff.
• Communicate issues to the next shift and complete required paperwork.
• Assist management with hiring, training, scheduling, and coaching staff.

Skills

Leadership

Communication

Time management

Problem-solving

Active listening

Delegation

Interpersonal skills

Education

High school diploma or GED

College degree (preferred)

Tools

Computer proficiency

Job description

Hospitality and housekeeping professionals, are ready to apply your expertise to a rewarding career with a global industry leader? Join our team at the NEW Home2 Suites by Hilton West Chester. Due to our continued growth, we are currently seeking experienced and outgoing candidates just like you to serve as Hotel Housekeeping Supervisor.

You will provide day-to-day supervision for the housekeeping staff at your assigned location, providing them with support and assistance and ensuring a hotel experience that continuously delights and enchants each and every one of our guests. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made their career home. Contact us today – we’re waiting to hear from you!

Job Responsibilities

As a Hotel Housekeeping Supervisor, you will supervise the housekeeping staff while implementing and supporting best-in-class hospitality practices, with an eye on maximizing guest satisfaction and ensuring repeat business.

Your specific duties in this role will include:

• Inspecting guest rooms, public areas, pool, etc. after they are cleaned by Housekeeper to ensure quality standards
• Running sold room reports, verifying room status, determining discrepant rooms, prioritizing room cleaning, and updating status of departing guest rooms
• Assisting management in managing daily activities
• Acting as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
• Documenting and resolving issues with discrepant rooms with the Front Desk
• Preparing, distributing, and communicating changes in assignment sheets/work boards
• Communicating issues to next shift
• Completing required paperwork
• Assisting management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees

Job Requirements

We are looking for a friendly and enthusiastic Hotel Housekeeping Supervisor with strong leadership skills and a firm commitment to ensuring the best possible customer service and guest experience. You should also have solid decision-making, problem-solving and time management skills. It is also important that you have excellent communication, interpersonal and active listening skills as well as the ability to effectively delegate tasks as appropriate.

Specific qualifications for the role include:

• High school diploma or GED; college degree, a plus
• Minimum 2 years of relevant experience; previous hospitality experience, preferred
• Comprehensive knowledge of all hotel departments and functions
• Strong mathematical skills
• Computer proficiency
• Ability to lift and/or pull 20 pounds
• Ability to maintain a professional appearance and demeanor
• Strong English language skills
• CPR and first aid training, preferred
• Additional language ability, preferred