Supv Housekeeping-Fort Meade

InterContinental Hotels Group; Fort Meade (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Employee benefits package

Job summary

InterContinental Hotels Group in Fort Meade, MD is seeking a Supervising Housekeeper to oversee room and public area attendants, ensuring cleanliness and service standards across hotel operations. The role involves scheduling, training, inspecting areas, addressing guest feedback, coordinating with other departments, and maintaining supplies.

This position requires strong supervisory skills, fluent English, and the ability to work nights, weekends, and holidays as needed, with competitive hourly

Qualifications

• High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, with some supervisory training/experience.
• Must speak fluent English.

Responsibilities

• Supervise and inspect attendants to ensure quality standards and optimum service.
• Assist with scheduling and room assignments to ensure proper coverage.
• Monitor performance and enforce company rules and policies; alert management to serious issues.
• Train staff and provide tools and equipment; ensure areas are clean and in good repair.
• Inspect rooms, suites, and public areas; instruct on corrective action and retraining as needed.
• Respond to guest complaints and ensure corrective action for satisfaction.
• Control expenses and minimize waste across housekeeping; complete paperwork and logs.
• Promote teamwork and coordinate with other departments; may perform housekeeping tasks as needed.
• May assist with deep cleaning projects and other duties as assigned.

Skills

Supervisory experience

Fluent English

Attention to detail

Customer service

Education

High School Diploma or equivalent

Job description

JOB OVERVIEW:

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

DUTIES AND RESPONSIBILITIES:

• Assist with scheduling and room assignments to ensure proper coverage.
• Monitor performance and recommend disciplinary action in accordance with company rules and policies.Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.Advise employees of deficiencies and instruct on corrective action.Provide adequate retraining as needed.
• Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Control expenses and minimize waste within all areas of housekeeping.
• Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.
• Report, turn in, and/or log all lost and found items according to established procedures.
• May regularly assist with deep cleaning projects.
• May assist with other duties as assigned.

ACCOUNTABILITY:

This is typically a 3rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action.

Qualifications and Requirements:

High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience.Must speak fluent English.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
• Basic mathematical skills are used occasionally.
• May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.

The hourly pay range for this role is $18 to $20.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.