Hotel Housekeeping Operations Lead

StepStone Hospitality; Augusta (GA); On-site; USD 36,000 - 54,000; Full time

Job summary

StepStone Hospitality is seeking a dependable Housekeeping Supervisor to oversee daily operations at our Augusta property, ensuring the highest standards of cleanliness, guest satisfaction, and service across all rooms and public areas.

You will supervise housekeeping associates, assign room duties, monitor quality, train staff, inspect guest rooms and public spaces, and coordinate with maintenance and front desk to address guest requests efficiently.

Qualifications

• Previous housekeeping or hotel supervisory experience preferred.
• Strong leadership, organizational, and communication skills.
• Excellent attention to detail and commitment to guest satisfaction.
• Ability to work flexible schedules, including weekends and holidays.
• Ability to work in a fast-paced environment and lead a team effectively.
• Must be able to communicate professionally with guests and associates.

Responsibilities

• Open and close the Housekeeping Department in the absence of the Executive Housekeeper, including assigning room boards, distributing keys, and completing all required opening and closing procedures.
• Answer incoming Housekeeping calls promptly and professionally, ensuring guest requests and concerns are addressed in a timely manner.
• Monitor supply inventory, maintain established par levels, and submit orders as needed.
• Maintain an accurate lost-and-found log and inventory of missing items. Coordinate the shipment or mailing of claimed items to guests.
• Report equipment issues and items requiring repair to the appropriate supervisor and maintain equipment in good working condition.
• Protect the safety, security, and well-being of guests and associates while providing courteous and professional service.

Skills

Leadership

Organizational skills

Communication skills

Attention to detail

Flexibility

Guest service

Job description

StepStone Hospitality is seeking a dependable Housekeeping Supervisor to oversee daily operations at our Augusta property, ensuring the highest standards of cleanliness, guest satisfaction, and service across all rooms and public areas.

You will supervise housekeeping associates, assign room duties, monitor quality, train staff, inspect guest rooms and public spaces, and coordinate with maintenance and front desk to address guest requests efficiently.