Housekeeping Supervisor — Lead Elite Hotel Team & Discounts

TPG Hotels and Resorts; Augusta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

Supplemental Life Insurances

Identity Theft Protection

Flexible Spending Accounts

401(k) Retirement Plan

Paid Time Off, Vacation and Holidays

Employee Assistance Program

Amazing hotel discounts

Job summary

TPG Hotels and Resorts is seeking a professional Housekeeping Supervisor to lead daily housekeeping operations at Springhill Suites Augusta. You will serve as the primary manager when the Executive Housekeeper is absent, guiding staff, enforcing standards, and ensuring guest satisfaction.

The ideal candidate has 2+ years in a supervisory or managerial housekeeping role and strong leadership, organization, and communication skills.

Qualifications

• A high school diploma is usually required. A degree in hospitality management or a related field is an advantage.
• Previous housekeeping or related field experience, with a minimum of 2+ years in a supervisory or managerial role.
• Strong communication and interpersonal skills to interact with staff and guests effectively.
• Excellent organizational and time-management skills.
• Leadership skills to manage and motivate a diverse team.
• Ability to address and resolve issues promptly.
• Familiarity with industry cleaning standards and best practices.
• Proficiency in using basic computer applications such as Microsoft Office.
• Ability to work flexible hours and adapt to changing priorities.

Responsibilities

• Staff Management: Recruit, train, and supervise housekeeping staff.
• Assist/Create department schedules and assign duties to housekeeping personnel daily.
• Assist/Conduct performance evaluations and provide feedback to staff.
• Provide ongoing training to housekeeping staff.
• Assist/Implement and update training programs to improve efficiency and performance.
• Cleaning Standards: Enforce cleaning standards and procedures.
• Monitor and inspect the cleanliness of rooms, public areas, and other hotel facilities.
• Ensure compliance with health and safety regulations.
• Ensure compliance with quality control programs to maintain high standards of cleanliness.
• Conduct regular audits to ensure adherence to established standards.
• Inventory Management: Assist/Maintain inventory of cleaning supplies and equipment.
• Coordinate with the purchasing department for procurement of cleaning materials.
• Control costs and expenses within the allocated budget.
• Guest Satisfaction: Address guest complaints and concerns related to housekeeping.
• Implement measures to enhance guest satisfaction and experience.
• Respond to guest concerns promptly and professionally.
• Communication: Liaise with other departments to coordinate housekeeping activities.
• Communicate with front desk staff to ensure accurate room status information.
• Report maintenance issues and coordinate with the maintenance department for timely resolution.

Skills

Staff Management

Scheduling

Training

Performance Feedback

Inventory Control

Education

High School Diploma

Hospitality Management Degree (advantage)

Tools

Microsoft Office

Job description

TPG Hotels and Resorts is seeking a professional Housekeeping Supervisor to lead daily housekeeping operations at Springhill Suites Augusta. You will serve as the primary manager when the Executive Housekeeper is absent, guiding staff, enforcing standards, and ensuring guest satisfaction.

The ideal candidate has 2+ years in a supervisory or managerial housekeeping role and strong leadership, organization, and communication skills.