Full-Time Housekeeping Supervisor- $19.00/hr

TPG Hotels and Resorts; Augusta (GA); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health, Dental and Vision Insurances

Disability Insurances

Supplemental Life Insurances

Identity Theft Protection

Flexible Spending Accounts

401(k) Retirement Plan

Paid Time Off, Vacation and Holidays

Employee Assistance Program

Amazing hotel discounts

Résumé du poste

TPG Hotels and Resorts is seeking a professional Housekeeping Supervisor to lead daily housekeeping operations at Springhill Suites Augusta. You will serve as the primary manager when the Executive Housekeeper is absent, guiding staff, enforcing standards, and ensuring guest satisfaction.

The ideal candidate has 2+ years in a supervisory or managerial housekeeping role and strong leadership, organization, and communication skills.

Qualifications

• A high school diploma is usually required. A degree in hospitality management or a related field is an advantage.
• Previous housekeeping or related field experience, with a minimum of 2+ years in a supervisory or managerial role.
• Strong communication and interpersonal skills to interact with staff and guests effectively.
• Excellent organizational and time-management skills.
• Leadership skills to manage and motivate a diverse team.
• Ability to address and resolve issues promptly.
• Familiarity with industry cleaning standards and best practices.
• Proficiency in using basic computer applications such as Microsoft Office.
• Ability to work flexible hours and adapt to changing priorities.

Responsabilités

• Staff Management: Recruit, train, and supervise housekeeping staff.
• Assist/Create department schedules and assign duties to housekeeping personnel daily.
• Assist/Conduct performance evaluations and provide feedback to staff.
• Provide ongoing training to housekeeping staff.
• Assist/Implement and update training programs to improve efficiency and performance.
• Cleaning Standards: Enforce cleaning standards and procedures.
• Monitor and inspect the cleanliness of rooms, public areas, and other hotel facilities.
• Ensure compliance with health and safety regulations.
• Ensure compliance with quality control programs to maintain high standards of cleanliness.
• Conduct regular audits to ensure adherence to established standards.
• Inventory Management: Assist/Maintain inventory of cleaning supplies and equipment.
• Coordinate with the purchasing department for procurement of cleaning materials.
• Control costs and expenses within the allocated budget.
• Guest Satisfaction: Address guest complaints and concerns related to housekeeping.
• Implement measures to enhance guest satisfaction and experience.
• Respond to guest concerns promptly and professionally.
• Communication: Liaise with other departments to coordinate housekeeping activities.
• Communicate with front desk staff to ensure accurate room status information.
• Report maintenance issues and coordinate with the maintenance department for timely resolution.

Connaissances

Staff Management

Scheduling

Training

Performance Feedback

Inventory Control

Formation

High School Diploma

Hospitality Management Degree (advantage)

Outils

Microsoft Office

Description du poste

Springhill Suites Augusta is an Award Winning property within the TPG Hotels and Resorts portfolio. We are looking for a highly professional leader that is ready to assist our Executive Housekeeper with the daily operations, as the Housekeeping Supervisor. This is considered a Management position and the job duties exceed that of a typical Supervisor. You will act as the primary manager in the absence of the Executive Housekeeper. We are looking for Experienced Housekeeping Leaders that are ready to join an elite team to continue to push our hotel's performance! Previous Management experience is required.

Job Overview

The Housekeeping Supervisor is a key position responsible for overseeing and managing the daily operation of the housekeeping department within the hotel. The primary goal is to ensure cleanliness, orderliness, and overall guest satisfaction with the accommodation facilities. Assume full departmental responsibility in the absence of the Executive Housekeeper.

What You'll Be Doing

• Staff Management:
• Recruit, train, and supervise housekeeping staff.
• Assist/Create department schedules and assign duties to housekeeping personnel daily.
• Assist/Conduct performance evaluations and provide feedback to staff.
• Provide ongoing training to housekeeping staff.
• Assist/Implement and update training programs to improve efficiency and performance
• Cleaning Standards:
• Enforce cleaning standards and procedures.
• Monitor and inspect the cleanliness of rooms, public areas, and other hotel facilities.
• Ensure compliance with health and safety regulations.
• Ensure compliance with quality control programs to maintain high standards of cleanliness.
• Conduct regular audits to ensure adherence to established standards.
• Inventory Management:
• Assist/Maintain inventory of cleaning supplies and equipment.
• Coordinate with the purchasing department for the procurement of cleaning materials.
• Control costs and expenses within the allocated budget.
• Guest Satisfaction:
• Address guest complaints and concerns related to housekeeping.
• Implement measures to enhance guest satisfaction and experience.
• Respond to guest concerns promptly and professionally.
• Communication:
• Liaise with other departments to coordinate housekeeping activities.
• Communicate with front desk staff to ensure accurate room status information.
• Report maintenance issues and coordinate with the maintenance department for timely resolution.

What You Bring

• A high school diploma is usually required. A degree in hospitality management or a related field is an advantage.
• Previous experience in housekeeping or a related field, with a minimum of 2- years in a supervisory or managerial role.
• Strong communication and interpersonal skills to interact with staff and guests effectively.
• Excellent organizational and time-management skills.
• Strong attention to detail and a commitment to maintaining high-quality standards.
• Leadership skills to manage and motivate a diverse team.
• Ability to address and resolve issues promptly.
• Familiarity with industry cleaning standards and best practices.
• Proficiency in using basic computer applications such as Microsoft Office.
• Ability to work flexible hours and adapt to changing priorities.

Benefits

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*
Part-Time Benefits Also Available!

EEO/VET/DISABLED