Hotel Housekeeping Manager: Lead, Train & Elevate

BENCHMARK; Cambridge (MA); On-site; USD 85,000 - 120,000; Full time

Job summary

Benchmark seeks a Housekeeping Manager to lead housekeeping and public area operations at a premier property in Cambridge, MA. You will recruit, train, coach, and schedule staff, ensuring the highest standards of cleanliness and guest satisfaction.

Collaboration with front office, maintenance and vendors is essential to elevate the guest experience. You will routinely inspect rooms, enforce safety protocols, manage inventories and costs, and drive continuous process improvements.

Qualifications

• Minimum 3–5 years of progressive hospitality leadership experience in a full-service hotel housekeeping environment.
• Proven ability to lead, motivate and develop high-performing teams.
• Strong organizational and time-management skills with attention to detail.
• Excellent communication and customer service skills; able to build positive relationships with guests, staff and vendors.
• Fluency in English; Spanish required; Portuguese preferred.

Responsibilities

• Oversee housekeeping and public areas to meet cleanliness and presentation standards.
• Recruit, train, coach, and evaluate staff; manage scheduling and time-off approvals.
• Drive performance through coaching and feedback; enforce safety protocols and health regulations.
• Inspect guest rooms and public spaces; coordinate with front desk and maintenance.
• Manage inventory and costs for supplies, linen, and equipment; monitor vendor relationships.
• Lead inventory control, lost-and-found procedures, and daily operational communications.

Skills

Leadership

Team development

Customer service

Time management

Attention to detail

Multilingual (English/Spanish)

Portuguese preferred

PMS proficiency

Job description

Benchmark seeks a Housekeeping Manager to lead housekeeping and public area operations at a premier property in Cambridge, MA. You will recruit, train, coach, and schedule staff, ensuring the highest standards of cleanliness and guest satisfaction.

Collaboration with front office, maintenance and vendors is essential to elevate the guest experience. You will routinely inspect rooms, enforce safety protocols, manage inventories and costs, and drive continuous process improvements.