Hotel Housekeeping Manager — Lead Teams & Guest Experience

Pearl Hospitality; Houston (TX); Hybrid; USD 50,000 - 55,000; Full time

Job summary

The Westin Houston Medical Center, operated by Pearl Hospitality, is seeking a Housekeeping Manager to lead a team and uphold impeccable service standards. You will report to the Director of Housekeeping and drive daily operations to maintain a clean, safe, and welcoming environment for guests and staff.

Key responsibilities include scheduling, training, inventory management, and interdepartmental collaboration to enhance guest satisfaction while ensuring compliance with health and safety

Qualifications

• Minimum 3 years in housekeeping or hospitality management with supervisory experience.
• Strong leadership, organizational, and communication abilities are required.
• Flexibility to work weekends and holidays; able to manage schedules and teams.
• Knowledge of cleaning techniques, chemicals, equipment, and safety standards.

Responsibilities

• Supervise daily housekeeping activities to maintain cleanliness in guest rooms and public areas.
• Recruit, train, and evaluate staff to ensure high performance and policy adherence.
• Develop cleaning schedules and quality controls to optimize efficiency.
• Manage inventory of supplies and equipment, controlling costs.
• Collaborate with maintenance and front office to resolve guest requests and issues.
• Ensure health, safety, and sanitation regulations are followed; report deficiencies.
• Prepare reports on operations, staffing, and budgets for senior management.

Skills

Leadership

Organizational skills

Flexibility

Communication

Cleaning knowledge

Education

High school diploma

Hospitality management degree

Tools

Property management systems

Inventory software

Job description

Salary Range: $50,000.00 To $55,000.00 Annually

The Westin Houston Medical Center

Job Type: Full-Time

Shift Available: Flexible

Pay Rate: $50k to $55k

Company Overview:

At Pearl Hospitality, we don’t just manage hotels; we develop leaders. Our mission of creating leaders drives everything we do, from how we support our teams to how we serve our guests. As a growing hotel ownership and management company, we partner with trusted brands such as Marriott and Westin to deliver exceptional service while fostering a culture of accountability, growth, and teamwork.

We are passionate about creating an environment where employees feel valued, supported, and empowered to take the next step in their careers.

About the Role:

A Pearl Housekeeping Manager reports directly to the Director of Housekeeping and is responsible for creating leadersandfostering the Pearl culturewithin the housekeeping department for Pearl Hospitality. The Housekeeping Manager is responsible for overseeing the daily operations of the housekeeping department to ensure a clean, safe, and welcoming environment for guests and staff. This role involves managing a team of housekeeping staff, coordinating schedules, and maintaining high standards of cleanliness and hygiene throughout the facility. The Housekeeping Manager will develop and implement effective cleaning procedures, monitor inventory of cleaning supplies, and ensure compliance with health and safety regulations. Additionally, this position requires collaboration with other departments to support overall guest satisfaction and operational efficiency. Ultimately, the Housekeeping Manager plays a critical role in enhancing the guest experience by maintaining impeccable standards and fostering a motivated, well-trained housekeeping team.

Minimum Qualifications:

• High school diploma or equivalent.
• Minimum of 3 years of experience in housekeeping or hospitality management, with at least 1 year in a supervisory role.
• Strong knowledge of cleaning techniques, chemicals, and equipment.
• Excellent organizational and leadership skills.
• Ability to work flexible hours, including weekends and holidays.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Hospitality Management or a related field.
• Experience managing housekeeping operations in a hotel, resort, or similar hospitality environment.
• Certification in hospitality or housekeeping management.
• Proficiency with property management systems and inventory software.
• Strong customer service and conflict resolution skills.

Responsibilities:

• Supervise and coordinate daily housekeeping activities to maintain cleanliness and orderliness in guest rooms, public areas, and back-of-house spaces.
• Recruit, train, and evaluate housekeeping staff to ensure high performance and adherence to company policies and standards.
• Develop and implement cleaning schedules, procedures, and quality control measures to optimize efficiency and effectiveness.
• Manage inventory of cleaning supplies and equipment, ensuring timely procurement and proper usage to control costs.
• Collaborate with maintenance and front office teams to address guest requests, resolve issues, and enhance overall guest satisfaction.
• Ensure compliance with health, safety, and sanitation regulations, conducting regular inspections and addressing any deficiencies.
• Prepare reports on housekeeping operations, staffing, and budget management for senior management review.