Hotel Housekeeping Manager

Courtyard & Residence Inn - Raleigh/Brier Creek; Raleigh (NC); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Daily pay option

Access up to 50% of earned wages after

Full-time position in Raleigh area

Job summary

The Courtyard & Residence Inn by Marriott Raleigh/Brier Creek is hiring an experienced Housekeeping Manager. You will lead housekeeping and laundry operations, schedule staff, and maintain high cleanliness standards while controlling costs. Weekday and weekend availability is required to meet hotel needs and guest expectations.

This role demands strong leadership, clear communication, and a commitment to safety. Experience with hotel housekeeping and bilingual skills are valued assets.

Qualifications

• Two to four years of related work experience.
• Direct and motivate staff to clean rooms efficiently and cost-effectively.
• High school diploma or equivalent preferred.
• Bilingual English/Spanish a plus.
• Prepare work assignments; recommend service improvements.
• Monitor equipment, facilities and materials usage.
• Flexible hours to accommodate scheduling changes.
• Strong interpersonal and detail-oriented supervisory skills.

Responsibilities

• Supervise housekeeping and laundry operations to maintain hotel cleanliness.
• Schedule staff according to forecasted occupancy and adjust for changes.
• Coordinate room readiness with Guest Care Manager/General Manager.
• Monitor guest feedback and implement improvements.
• Ensure safety rules are followed and training is up to date.
• Prepare reports to support management decisions.

Skills

Staff leadership

Staff supervision

Communication skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Brier Creek, Raleigh, NC, US

3 days ago Requisition ID: 7260

Salary Range: $58,000.00 To $60,000.00 Annually

We offer Daily pay! Access up to 50% of your earned wages after every shift.

The Courtyard & Residence Inn by Marriott, located in the Brier Creek/RDU area of Raleigh, is hiring for an experienced full-time Housekeeping Manager. Weekday and weekend availability is required.

PRIMARY PURPOSE

To achieve the highest quality of cleanliness for the hotel by directing and coordinating the housekeeping operations and staff while meeting and exceeding customer and team member expectations.

RESPONSIBILITIES

• Provides a clean, well maintained hotel by supervising the Laundry and Housekeeping operations
• Utilizes leadership skills, effective communication, and motivation techniques in order to maximize employee productivity and satisfaction
• Employs respectful discipline as required under supervision of the General Manager
• Schedules employees in accordance with forecasted occupancy; adjusts staffing as necessary for sudden changes in occupancy
• Coordinates availability of rooms with Guest Care Manager/General Manager
• Supervises the daily activities of the housekeeping staff
• Monitors the responses on customer comment cards; identifies problem areas and formulates solutions
• Conducts continual inspections to determine hotel’s overall level of cleanliness; performs follow up
• Strives to reduce accidents and maintain safe working conditions within the hotel and department by ensuring that all employees follow safety rules and procedures. Takes corrective action when needed.
• Monitors performance of the department against approved budget; makes appropriate recommendations as necessary
• Oversees inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, customer rooms, rest room supplies, laundry supplies, machines, and equipment
• Schedules and supervises all rotational and special cleaning programs as required
• Secures keys in accordance with hotel’s key management policy
• Must achieve required threshold scores according to brand and Company inspections.
• Monitors performance of the department against approved budget; makes appropriate recommendations as necessary
• Prepares reports as requested to develop a more informative data base for improved management decision making and critical evaluation of work activities

QUALIFICATIONS

• A minimum of two to four years of work-related skill, knowledge, or experience is needed.
• Must be able to direct and motivate your staff to clean rooms with prospective check-outs or discharges in the most efficient manner and cost-effective way possible
• A high school diploma or equivalent is preferred.
• Bilingual English/ Spanish a plus.
• Must be able to prepare work assignments; make recommendations to improve service, and ensure more efficient operations
• Monitor the appropriate use of equipment, facilities, and materials needed to do housekeeping work.
• Must be flexible in work hours to accommodate last minute changes in scheduling
• Must be able to change tasks and adjust energy level needed to accommodate a fast paced environment.
• Must have strong interpersonal skills to engage and interact with associates and guests
• Must be detail oriented in supervising staff, inspection of facilities and completing assignments.

JOB SETTING AND PHYSICAL DEMANDS

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able must be able to lift, push, pull and carry a minimum weight of approximately 20 lbs, stand for long periods of time, kneel, bend and crawl, squat and crouch, and tolerate exposure to dust and cleaning chemicals. The Executive Housekeeper must be able to quickly maneuver to any location in the hotel. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements.

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.