Hotel Housekeeping Lead for Guest Experience & Ops

Pah Management; Florida; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid Time Off

Employee Incentive Program

Hotel Stay Perks

Educational Reimbursement

Short-Term and Long-Term Disability

Job summary

PAH Management is seeking a Housekeeping Supervisor at our Cape Canaveral, FL property to lead the housekeeping and laundry teams, ensure guest rooms and public areas meet high cleanliness standards, and uphold brand quality.

Ideal candidates bring 4+ years in housekeeping with 2+ in a leadership role, proficiency with Microsoft Office, strong leadership and communication skills, and a commitment to safety and guest satisfaction.

Qualifications

• Minimum four (4) years of progressive housekeeping or rooms operations experience, including at least two (2) years in a leadership or management role.
• Experience leading housekeeping operations within a hotel environment.
• Strong knowledge of housekeeping procedures, laundry operations, inventory management, and quality assurance practices.
• Proficiency with Microsoft Office Suite.
• Strong leadership, organizational, communication, and problem-solving skills.

Responsibilities

• Lead the daily operations of the housekeeping and laundry departments to ensure guest rooms and public areas consistently meet company and brand cleanliness standards.
• Train, coach, mentor, and develop housekeeping associates while fostering a positive, inclusive, and service-oriented work environment.
• Promote teamwork, accountability, and continuous improvement throughout the department.
• Develop and implement housekeeping procedures that support operational efficiency and exceptional guest satisfaction.
• Inspect guest rooms, public areas, laundry facilities, and storage areas to ensure compliance with company and brand standards.
• Monitor housekeeping quality scores, guest satisfaction metrics, and online reviews; implement corrective action plans as needed.
• Ensure VIP rooms, special requests, and priority arrivals are prepared according to established standards.
• Coordinate room readiness with the Front Desk to maximize room availability and operational efficiency.
• Develop, manage, and monitor departmental budgets, labor costs, and operating expenses.
• Maintain appropriate inventory levels of linens, amenities, cleaning supplies, uniforms, and housekeeping equipment.
• Oversee purchasing activities and maintain productive relationships with approved vendors.
• Monitor supply usage and implement cost-control initiatives while maintaining quality standards.
• Ensure compliance with OSHA, ADA, health and safety regulations, and all company policies and procedures.
• Promote safe work practices and ensure associates receive required safety training.
• Ensure proper handling, storage, and use of cleaning chemicals and equipment.
• Maintain compliance with brand standards and quality assurance requirements.

Skills

Leadership

Organizational skills

Communication skills

Problem-solving

Tools

Microsoft Office

Job description

PAH Management is seeking a Housekeeping Supervisor at our Cape Canaveral, FL property to lead the housekeeping and laundry teams, ensure guest rooms and public areas meet high cleanliness standards, and uphold brand quality.

Ideal candidates bring 4+ years in housekeeping with 2+ in a leadership role, proficiency with Microsoft Office, strong leadership and communication skills, and a commitment to safety and guest satisfaction.