Hotel House Attendant: Guest Service & Linen Support

Reitmr; Emeryville (CA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

401(k) Retirement Plan

Paid Vacation & Sick Time

Paid Parental Leave

Life Insurance

Short-Term Disability

Long-Term Disability

Educational Assistance

Hotel Discounts

Job summary

Sonesta International Hotels is seeking a House Attendant to assist the Housekeeping Management Team on assigned floors, deliver linens, and support public areas and laundry tasks. You will also handle trash, respond to guest requests, and help with special projects as directed by the Housekeeping Manager.

The role requires physical endurance, ability to lift up to 75 pounds, and familiarity with cleaning chemicals. Morning, evening, weekends and holidays shifts are possible.

Qualifications

• Some previous housekeeping experience preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English is preferred; other languages beneficial.
• Basic reading, writing and mathematical abilities are preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 75 pounds.
• Will be required to regularly use commercial cleaning chemicals.
• Will be required to work mornings, evening, weekends, and holidays.

Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Work with Room Attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to Room Attendants.
• Maintain the cleanliness and organization of floor closets and corridors to include removing trash, wiping down shelves/counters; sweeping, moping and/or vacuuming floors; and removing non-floor closet items and storing in appropriate areas.
• Respond to guests’ requests such as in a timely and efficient manner.
• Clean other designated areas such as public restrooms, storage rooms, and other public area spaces.
• Report needed repairs or unsafe conditions to supervisor.
• Respond to special requests, guest complaints, and the delivery of housekeeping/room supplies to achieve complete guest satisfaction.
• Minimize waste of supplies and amenities within all areas of housekeeping.
• Deliver lost and found items according to established procedures.
• May regularly assist with deep cleaning projects.
• When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure compliance with federal, state and local laws regarding health and safety services.
• Perform other duties as assigned.

Job description

Sonesta International Hotels is seeking a House Attendant to assist the Housekeeping Management Team on assigned floors, deliver linens, and support public areas and laundry tasks. You will also handle trash, respond to guest requests, and help with special projects as directed by the Housekeeping Manager.

The role requires physical endurance, ability to lift up to 75 pounds, and familiarity with cleaning chemicals. Morning, evening, weekends and holidays shifts are possible.