Hotel Host Lead (Guest Service Agent)

Hyatt Hotels Corporation; Atlanta (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Hotel Host Lead in Atlanta to create a welcoming guest experience through exceptional service and hospitality. The role involves overseeing new host training, managing guest concerns, and ensuring a clean and inviting hotel environment. Candidates should have a High School Diploma and at least six months of relevant experience. Join a dynamic team and contribute to fostering a comfortable atmosphere focused on family and connection.

Qualifications

• Six months experience as a Hotel Host at Hyatt Place.
• Completion of all First Place Training Modules.
• Schedule flexibility - must be able to work any shift.

Responsibilities

• First contact for guest concerns and service recovery.
• Training of all new Hotel Hosts.
• Oversee FIFO process with Food & Beverage.

Skills

Customer Service

Communication

Flexibility

Teamwork

Education

High School Diploma or GED

Job description

When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine, and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place offers a relaxed style and high standards, designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

The Hotel Host Lead creates an experience for our hotel guests by offering a larger-than-home experience with welcoming, helpful, and exceptional service, while maintaining a clean, comfortable, and inviting environment.

• First contact for guest concerns - Each hotel to set specific options for service recovery.
• Training of all new Hotel Hosts.
• Conduct huddles to ensure clear communication of the day's events to all Hotel Hosts.
• Food & Beverage inventory and ordering.
• Oversee FIFO (first in/first out) process with Food & Beverage.
• Conduct property tours for new hires and clients as necessary to assist the Sales department.
• Oversee group reservations to ensure that they are pre-assigned and pre-keyed.
• Initiate boards for Housekeeping in the morning.
• Walk through of public areas and kitchen with follow-up report/checklist to management.
• Responsible for overseeing proper meeting room setup/tear down for internal and external clients.
• Act as Manager on Duty in the absence of management.
• Inventory control of Hotel Host Stand supplies and kitchen supplies.
• City Ledger follow-up notices.
• Expedia/hotels.com billing.

Our successful Hotel Host Leads demonstrate attributes of a great Host by being aware and attentive to our guests' needs; in addition, they create conversations and share moments, thereby making a real connection with our guests.

Qualifications

High School Diploma or GED.

Six months experience as a Hotel Host at Hyatt Place.

Completion of all First Place Training Modules.

Schedule flexibility - must be able to work any shift.

Ability to work well with other associates.

A desire and the ability to grow into a management role is preferred.

Hyatt Corporate Office, Chicago | Chicago, IL, US.

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