Hotel Host (Guest Service Agent)

Hyatt Place; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Hyatt Place is seeking a Hotel Host (Guest Service Agent) who plays a key role in ensuring exceptional guest experiences. The ideal candidate will have a background in customer service, be adaptable to a fast-paced environment, and possess strong communication skills. Responsibilities include assisting guests with check-in, maintaining hotel facilities, and contributing to a welcoming atmosphere. This full-time entry-level position promises growth opportunities in the hospitality industry.

Qualifications

• Minimum 18 years of age.
• Previous guest service experience preferred.
• Ability to lift and carry at least 20 lbs.

Responsibilities

• Manage the Hotel Host Stand and assist with guest check-in/out.
• Provide exceptional service in Bakery Café, Guest Kitchen, and meeting rooms.
• Maintain cleanliness and comfort throughout the hotel.

Skills

Customer service

Communication

Multi-tasking

Fast-paced environment adaptability

Basic computer skills

Education

High school diploma or equivalent

Job description

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Organization: Hyatt Place Atlanta/Centennial Park

Summary: Hotel Hosts contribute to the hotel's commitment to high-quality guest service and teamwork. They create an experience for guests by offering a welcoming, helpful, and exceptional service environment, maintaining cleanliness and comfort. Responsibilities include managing the Hotel Host Stand, Bakery Café, Guest Kitchen, e-room, TV den, guest check-in/out, and servicing meeting rooms. Previous guest service experience and good communication skills are required.

The Hyatt Place Experience emphasizes creating rewarding guest experiences through design, cuisine, and attentive service, offering a relaxed style with high standards. As a Hotel Host, you are key to bringing this experience to life.

Qualifications:

• Customer service experience, preferably in a hotel or related field
• Flexible schedule for AM/PM shifts, weekends, and holidays
• Strong command of English (speaking, reading, writing)
• Ability to learn quickly and work in a fast-paced environment with guest interaction
• Ability to multi-task
• Must be 18 years or older
• High school diploma or equivalent
• Ability to lift, pull, and push at least 20 lbs
• Basic computer skills (Word, Excel)

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Design, Art/Creative, Information Technology
• Industry: Hospitality

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