Hotel Host (Guest Service Agent)

Hyatt Hotels Corporation; Atlanta (GA); On-site; USD 28,000 - 35,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Hotel Host to join their Atlanta team. This position plays a vital role in delivering high-quality guest service and teamwork, ensuring a welcoming environment for all guests. Responsibilities include managing guest experiences in various hotel areas while upholding Hyatt's commitment to service excellence. Previous experience in customer service and strong communication skills are essential for success in this dynamic role.

Qualifications

• Must be 18 years or older.
• Flexible schedule for AM/PM shifts, weekends, and holidays.
• Ability to lift, pull, and push at least 20 lbs.

Responsibilities

• Create a memorable experience for guests with welcoming service.
• Maintain clean, comfortable, and inviting guest spaces.
• Manage guest check-in and check-out processes.

Skills

Customer service experience

Strong command of English

Ability to learn quickly

Multi-tasking

Basic computer skills

Education

High school diploma or equivalent

Job description

When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

Hotel Hosts contribute to the hotel's commitment to high-quality guest service and teamwork. They must appreciate high standards of excellence.

The Hotel Host creates a memorable experience for our guests by offering a welcoming, helpful, and exceptional service environment, maintaining a clean, comfortable, and inviting space. This position is responsible for the complete guest experience, including the Hotel Host Stand, Bakery Café, Guest Kitchen, e-room, TV den, guest check-in and check-out, and servicing meeting rooms. Prior guest service experience and strong communication skills are required.

The Hyatt Place Experience: Hyatt Hotels are known for creating rewarding guest experiences through innovative design, cuisine, and attentive service. Hyatt Place offers a relaxed style with high standards, aiming to inspire guests and bring the brand to life through your service.

Qualifications

• Customer service experience, preferably in a hotel or related field
• Flexible schedule for AM/PM shifts, weekends, and holidays
• Strong command of English (speaking, reading, writing)
• Ability to learn quickly and work in a fast-paced environment with guest interaction
• Ability to multi-task
• Must be 18 years or older
• Desire to satisfy guest needs in a dynamic environment
• High school diploma or equivalent
• Ability to lift, pull, and push at least 20 lbs
• Basic computer skills (Word, Excel, etc.)

Hyatt Corporate Office, Chicago | Chicago, IL, US

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